--- description: Dowiedz się wszystkiego na temat Freshsales od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.pl/software/155563/freshsales Page: 1 / 26\ Dalej: [Next page](https://www.capterra.pl/software/155563/freshsales?page=2) > Freshsales został wyposażony w rozmaite funkcji i bardzo intuicyjny interfejs użytkownika, dzięki czemu prowadzenie firmy nie wymaga korzystania z wielu narzędzi. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshsales? Dzięki Freshsales firmy mogą przyciągać nowych klientów, nawiązywać z nimi współpracę oraz pielęgnować relacje. Do prowadzenia biznesu nie potrzeba już rozwiązań CRM i pięciu innych narzędzi – wystarczy Freshsales CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 623 Recenzje | | Łatwość użytkowania | 4.4/5 | Based on overall reviews | | Wsparcie klienta | 4.4/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 11,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński tradycyjny, francuski, hiszpański, niderlandzki, niemiecki, polski, portugalski, rosyjski, włoski - **Available Countries**: Argentyna, Australia, Austria, Belgia, Boliwia, Brazylia, Chile, Ekwador, Filipiny, Francja, Hiszpania, Holandia, Indie, Indonezja, Irlandia, Izrael, Japonia, Kanada, Kolumbia, Kostaryka and 22 more ## Funkcje - A/B Testing - Akcje wyzwalane wydarzeniami - Baza danych klientów - Dla branży ubezpieczeniowej - Dla zespołów/organizacji sprzedażowych - Dostęp mobilny - Dystrybucja leadów - For Financial Institutions - Importowanie/eksportowanie danych - Integracja mediów społecznościowych - Mapy cieplne - Narzędzia do pracy zespołowej - Podpis elektroniczny - Pozyskiwanie leadów - Prognozowanie sprzedaży - Przechowywanie dokumentów - Pulpit działań - Raportowanie/analityka - Raporty sprzedaży - Real-Time Notifications - Rozwiązanie CRM - Segmentacja - Segmentacja leadów - System kalendarzy/przypomnień - Ustalanie harmonogramu spotkań - Ustalanie harmonogramów - Uwagi dotyczące przypadku - Wskaźniki wydajności - Wspólne kontakty - Wyszukiwanie/filtrowanie - Zarządzanie darczyńcami - Zarządzanie dokumentami - Zarządzanie działaniami sprzedażowymi - Zarządzanie kalendarzem - Zarządzanie klientami - Zarządzanie komunikacją - Zarządzanie konfliktami - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie linią sprzedaży - Zarządzanie listami połączeń - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie sprawami prawnymi - Zarządzanie umowami/licencjami - Zarządzanie zadaniami - Śledzenie czasu pracy - Śledzenie klientów - Śledzenie kliknięć - Śledzenie poleceń ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) ## Category - [Oprogramowanie lead management](https://www.capterra.pl/directory/30017/lead-management/software) ## Powiązane kategorie - [Oprogramowanie lead management](https://www.capterra.pl/directory/30017/lead-management/software) - [Programy dla firm budowlanych](https://www.capterra.pl/directory/30657/construction-crm/software) - [CRM dla organizacji non-profit](https://www.capterra.pl/directory/31515/nonprofit-crm/software) - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [Oprogramowanie do automatyzacji sprzedaży](https://www.capterra.pl/directory/12/sales-force-automation/software) ## Rozwiązania alternatywne 1. [Zoho CRM](https://www.capterra.pl/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pl/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [Pipedrive](https://www.capterra.pl/software/132666/pipedrive) — 4.5/5 (3058 reviews) 4. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.6/5 (910 reviews) 5. [Brevo](https://www.capterra.pl/software/132996/brevo) — 4.6/5 (3512 reviews) ## Recenzje ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10 lipca 2023* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Wady**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 czerwca 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Zalety**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Wady**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 sierpnia 2023* | Maszyny | Recommendation rating: 6.0/10 > > **Zalety**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Wady**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 marca 2024* | Logistyka i łańcuch dostaw | Recommendation rating: 9.0/10 > > **Zalety**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Wady**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 sierpnia 2023* | Ubezpieczenia | Recommendation rating: 7.0/10 > > **Zalety**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Wady**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Page: 1 / 26\ Dalej: [Next page](https://www.capterra.pl/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data