--- description: Dowiedz się wszystkiego na temat Freshsales od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Systemy CRM do zarządzania relacjami z klientami](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.pl/software/155563/freshsales Page: 1 / 26\ Dalej: [Next page](https://www.capterra.pl/software/155563/freshsales?page=2) > Freshsales został wyposażony w rozmaite funkcji i bardzo intuicyjny interfejs użytkownika, dzięki czemu prowadzenie firmy nie wymaga korzystania z wielu narzędzi. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshsales? Dzięki Freshsales firmy mogą przyciągać nowych klientów, nawiązywać z nimi współpracę oraz pielęgnować relacje. Do prowadzenia biznesu nie potrzeba już rozwiązań CRM i pięciu innych narzędzi – wystarczy Freshsales CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 623 Recenzje | | Łatwość użytkowania | 4.4/5 | Based on overall reviews | | Wsparcie klienta | 4.4/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 11,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński, czeski, duński, estoński, fiński, francuski, hebrajski, hiszpański, indonezyjski, japoński, kataloński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, rumuński, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski, łotewski - **Available Countries**: Argentyna, Australia, Austria, Belgia, Boliwia, Brazylia, Chile, Ekwador, Filipiny, Francja, Hiszpania, Holandia, Indie, Indonezja, Irlandia, Izrael, Japonia, Kanada, Kolumbia, Kostaryka and 22 more ## Funkcje - A/B Testing - Akcje wyzwalane wydarzeniami - Analiza statystyczna - Automatyzacja marketingu - Baza danych klientów - Dla branży ubezpieczeniowej - Dla zespołów/organizacji sprzedażowych - E-mail marketing - Edytor wizualny - For Financial Institutions - Importowanie/eksportowanie danych - Kampanie kroplówkowe - Komunikacja wielokanałowa - Mapy cieplne - Marketing wielokanałowy - Narzędzia do pracy zespołowej - Podpis elektroniczny - Przeciągnij i upuść - Raportowanie/analityka - Raporty sprzedaży - Real-Time Notifications - Rozwiązanie CRM - Strony docelowe/formularze internetowe - Szablony e-mail - Testowanie rozdzielne - Testowanie wielowariantowe - Ustalanie harmonogramów - Uwagi dotyczące przypadku - Wskaźniki wydajności - Wspólne kontakty - Zarządzanie darczyńcami - Zarządzanie dokumentami - Zarządzanie działaniami sprzedażowymi - Zarządzanie kampaniami - Zarządzanie klientami - Zarządzanie komunikacją - Zarządzanie konfliktami - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie linią sprzedaży - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie sprawami prawnymi - Zarządzanie szablonami - Zarządzanie zadaniami - Zarządzanie zespołem - Śledzenie czasu pracy - Śledzenie klientów - Śledzenie kliknięć - Śledzenie zachowań ... and 36 more features ## Integrations (4 total) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) ## Powiązane kategorie - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [Oprogramowanie dla zespołów sprzedaży wewnętrznej](https://www.capterra.pl/directory/30680/inside-sales/software) - [Oprogramowanie do śledzenia wiadomości e-mail](https://www.capterra.pl/directory/31325/email-tracking/software) - [Aplikacje dla handlowców](https://www.capterra.pl/directory/32195/sales-engagement-platform/software) - [Asystent sprzedaży AI](https://www.capterra.pl/directory/34135/ai-sales-assistant/software) ## Rozwiązania alternatywne 1. [Zoho CRM](https://www.capterra.pl/software/155928/zoho-crm) — 4.3/5 (7002 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pl/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Pipedrive](https://www.capterra.pl/software/132666/pipedrive) — 4.5/5 (3062 reviews) 4. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) 5. [Brevo](https://www.capterra.pl/software/132996/brevo) — 4.6/5 (3523 reviews) ## Recenzje ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10 lipca 2023* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Wady**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 czerwca 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Zalety**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Wady**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 marca 2025* | Wyroby luksusowe i biżuteria | Recommendation rating: 0.0/10 > > **Zalety**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Wady**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 marca 2024* | Logistyka i łańcuch dostaw | Recommendation rating: 9.0/10 > > **Zalety**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Wady**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 sierpnia 2023* | Ubezpieczenia | Recommendation rating: 7.0/10 > > **Zalety**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Wady**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Page: 1 / 26\ Dalej: [Next page](https://www.capterra.pl/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data