--- description: Dowiedz się wszystkiego na temat Zoho CRM od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pl/software/155928/zoho-crm Page: 1 / 281\ Dalej: [Next page](https://www.capterra.pl/software/155928/zoho-crm?page=2) > Rozwiązanie CRM Zoho zapewnia organizacjom kompleksowe rozwiązanie do zarządzania cyklem życia relacji z klientami. > > Verdict: Rated **4.3/5** by 6982 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Zoho CRM? Rozwiązanie CRM Zoho może być używane przez małe, średnie i duże firmy. Możesz nawet stworzyć własną wersję rozwiązania CRM Zoho. Sprzedawaj szybciej i mądrzej dzięki rozwiązaniu CRM Zoho. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.3/5** | 6982 Recenzje | | Łatwość użytkowania | 4.2/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zoho - **Founded**: 1996 ## Commercial Context - **Cena początkowa**: 14,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, brazylijski portugalski, bułgarski, chiński, chiński tradycyjny, chorwacki, czeski, duński, europejski portugalski, francuski, hebrajski, hindi, hiszpański, indonezyjski, japoński, koreański, niderlandzki, niemiecki, polski, rosyjski, szwedzki, tajski, turecki, wietnamski, węgierski, włoski - **Available Countries**: Arabia Saudyjska, Argentyna, Armenia, Australia, Austria, Bahrajn, Bangladesz, Belgia, Bhutan, Białoruś, Brazylia, Chile, Chiny, Cypr, Dania, Egipt, Estonia, Filipiny, Finlandia, Francja and 42 more ## Funkcje - Analityka wizualna - Ankiety i informacje zwrotne - Automatyzacja marketingu - Automatyzacja procesów biznesowych - Baza danych klientów - Czat na żywo - Czat/wiadomości - Dla branży ubezpieczeniowej - Dla zespołów/organizacji sprzedażowych - E-mail marketing - For Financial Institutions - Generowanie leadów - Historia klienta - Konfiguracja przepływów pracy - Kontrola dostępu/zezwolenia - Narzędzia do pracy zespołowej - Otwieranie rachunku - Program lojalnościowy - Przeciągnij i upuść - Raportowanie/analityka - Raporty sprzedaży - Rozwiązanie CRM - Sales Planning - Uczenie maszynowe/SI - Ustalanie harmonogramów - Uwagi/notatki - Wielokanałowe zbieranie danych - Wyszukiwanie/filtrowanie - Zarządzanie ankietami/sondażami - Zarządzanie darczyńcami - Zarządzanie dokumentami - Zarządzanie doświadczeniami klientów - Zarządzanie działaniami sprzedażowymi - Zarządzanie informacją zwrotną - Zarządzanie kalendarzem - Zarządzanie kampaniami - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie motywacyjne - Zarządzanie nagrodami - Zarządzanie spotkaniami - Zarządzanie spotkaniami - Zarządzanie treścią - Zarządzanie zadaniami - Zautomatyzowany routing - Śledzenie aktywności klientów - Śledzenie interakcji - Śledzenie klientów - Śledzenie konwersji - Śledzenie zaangażowania ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Powiązane kategorie - [Asystent sprzedaży AI](https://www.capterra.pl/directory/34135/ai-sales-assistant/software) - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [CRM dla branży finansowej](https://www.capterra.pl/directory/30562/financial-crm/software) - [Programy dla firm budowlanych](https://www.capterra.pl/directory/30657/construction-crm/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Rozwiązania alternatywne 1. [Bigin by Zoho CRM](https://www.capterra.pl/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Pipedrive](https://www.capterra.pl/software/132666/pipedrive) — 4.5/5 (3056 reviews) 3. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) 4. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (997 reviews) 5. [Brevo](https://www.capterra.pl/software/132996/brevo) — 4.6/5 (3486 reviews) ## Recenzje ### "Great product for small business scaling up" — 5.0/5 > **Zweryfikowany recenzent** | *18 czerwca 2020* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: I loved the numeber of features I got for the money. At the same time, my biggest concern was integration with third party mailing service. Zoho handled it perfectly. > > **Wady**: It was a bit pricy for a small business in Mid-Europe. Especially that we were just starting off, and did not need all the functions that came with the package we had to acquire to get the ones we needed. > > My overall experience was very good. I was the head of sales who was implementing proper business practices (like conversation tracking) in the company. Zoho CRM was a great choice. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 lipca 2025* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Wady**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Zweryfikowany recenzent** | *16 stycznia 2026* | Ubezpieczenia | Recommendation rating: 8.0/10 > > **Zalety**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Wady**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 czerwca 2026* | Marketing i reklama | Recommendation rating: 9.0/10 > > **Zalety**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Wady**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 lutego 2026* | Szkolenia zawodowe i coaching | Recommendation rating: 0.0/10 > > **Wady**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- Page: 1 / 281\ Dalej: [Next page](https://www.capterra.pl/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data