Who Uses This Software?

Martial Arts Schools and Studios that need management software, billing, event registration, and consulting services.

Average Ratings

56 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Member Solutions
  • https://www.membersolutions.com/
  • Founded 1991

About This Software

Free yourself from daily tasks to spend more time growing your school and doing what you love. Member Manager makes it easy to teach great classes, manage your business, and keep members happy. Automate essential marketing functions, retention campaigns, and referrals to drive growth. Save time on tasks like attendance, belt and rank tracking, billing, and reporting. There's no hassle and no add-on fees for important features. Schedule your demo of our all-in-one software today.

  • Appointment Scheduling
  • Assessments
  • Attendance Management
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Check-in Manager
  • Class Management
  • Client Management
  • Commission Management
  • Competition Management
  • Contract Management
  • Employee Management
  • Event Management
  • Exercise Library
  • Fitness Plan
  • Instructor Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Nutrition Program
  • Online Payments
  • Online Registration
  • Online Store
  • Payment Processing
  • Point of Sale (POS)
  • Rank Management
  • Recital Management
  • Reservations Management
  • Scheduling
  • Student Management
  • Wellness Plans

Member Solutions - Member Manager Latest Reviews

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1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The experience with Member Solutions has been a colossal waste of time, money (we lost about $30,000 because of them), and energy. The customer service is horrendous. There is a disconnect between their two companies and whenever there was an issue each would blame the other. I could give countless examples of their incompetence. (PLEASE SEE CONS SECTION).

Pros: None, stay away from this company.

Cons: -Terrible communication and customer-service. Tyler is on top of that list. He is rude and condescending and never tried to actually help. He would give us the run-around and sometimes outright refuse to help.
-They charge your customers late fees on paying their bill but THEY KEEP THE MONEY FOR YOUR SERVICE.
-They will not waive late fees unless manually told for each person.
-When we would ask them to refund ridiculous late fees that WE DON'T CHARGE AND THEY KEEP, they would tell us they can refund the late fee but then WE WOULD BE CHARGED that fee.
-Faulty software which made no logical sense and looks like it's from about 1998.
-They don't contact people who are late on paying with their "full service billing." We have lost roughly $30,000 of uncollected dues because they just didn't contact people.
-They wouldn't properly freeze or cancel accounts.
-They would consistently double charge members.
-They would consistently NOT CHARGE MEMBERS. Months of payments would just be skipped for no apparent reason.

Automatically translated. Show original review

Member Solutions will free you up to do what you love to do - teaching martial arts.

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ¿ it¿s worth every cent.
I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe¿s mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can¿t put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
If you¿re considering handling billing on your own ¿ don¿t. If you considering another billing service ¿ don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.