--- description: Dowiedz się wszystkiego na temat Serviceware Knowledge od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Narzędzia do zarządzania wiedzą](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.pl/software/157544/serviceware-knowledge Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/157544/serviceware-knowledge?page=2) > Proste i intuicyjne oprogramowanie do zarządzania wiedzą dla bardziej wydajnej obsługi klienta. Wypróbuj Sabio za darmo. > > Verdict: Rated **4.5/5** by 20 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Serviceware Knowledge? Wiele branż może skorzystać z Sabio, ale oprogramowanie to zostało zaprojektowane z myślą o organizacjach zajmujących się obsługą klienta i wsparciem technicznym, aby zapewnić lepszy, szybszy dostęp dla wszystkich agentów i pracowników. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 20 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 4.8/5 | Based on overall reviews | | Warte swojej ceny | 4.8/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Serviceware - **Location**: Idstein, Niemcy - **Founded**: 1998 ## Commercial Context - **Cena początkowa**: 14,90 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Windows (stacjonarny), Linux (stacjonarny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, czeski, fiński, francuski, hiszpański, niderlandzki, niemiecki, polski, rosyjski, rumuński, szwedzki, włoski - **Available Countries**: Albania, Andora, Anguilla, Antigua i Barbuda, Argentyna, Aruba, Australia, Austria, Bahamy, Barbados, Belgia, Belize, Bermudy, Białoruś, Boliwia, Bośnia i Hercegowina, Brazylia, Brytyjskie Wyspy Dziewicze, Bułgaria, Chile and 106 more ## Funkcje - Ankiety i informacje zwrotne - Catalog Management - Discussions/Forums - Kontrola dostępu/zezwolenia - Narzędzia do pracy zespołowej - Portal samoobsługowy - Raportowanie i statystyki - Rozwiązanie CRM - Third-Party Integrations - Wyszukiwanie pełnotekstowe - Zarządzanie bazami wiedzy - Zarządzanie treścią ## Integrations (2 total) - Freshdesk - Zendesk Suite ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Czat ## Category - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) ## Powiązane kategorie - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [HelpDesk](https://www.capterra.pl/software/185973/helpdesk) — 4.6/5 (180 reviews) ## Recenzje ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 października 2017* | Recommendation rating: 10.0/10 > > **Zalety**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 sierpnia 2019* | Marketing i reklama | Recommendation rating: 8.0/10 > > **Zalety**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Wady**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Zweryfikowany recenzent** | *9 listopada 2018* | Zarządzanie edukacją | Recommendation rating: 7.0/10 > > **Zalety**: Well define GUI, optimiz process, good data handaling > > **Wady**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 listopada 2017* | Usługi konsumenckie | Recommendation rating: 10.0/10 > > **Zalety**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Wady**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 października 2017* | Logistyka i łańcuch dostaw | Recommendation rating: 10.0/10 > > **Zalety**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Wady**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/157544/serviceware-knowledge?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/157544/serviceware-knowledge) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data