Rosterfy

Fantastic customer service and easy to use

Komentarze: Easy to use and great staff to work with. Really haven't had many issues at all with the platform, if I had they have been resolved or the staff have put it in the pipeline for development.

Zalety:

It is easy to use and the staff who work at rosterfy are always helping me and suggesting ways to improve our portal that make everything streamlined. It is user friendly, not only on an admin end but also for our users, which is very important. We have set up automations for reminders and incorporated a feedback system.

Wady:

We would like rosterfy to have an app as the majority of our users are between the ages of 18-23.

Rosterfy Review

Zalety:

Great for large organizations. Here at Blessings of Hope, we see 200-300 volunteers daily at 3 different locations. Rosterfy helps us to manage these effectively. I especially like the endless options. There's so much you can do in this platform, from customizing verbiage to setting specific permissions, and much more. The customer support team has been amazing. They are kind and prompt in responding.

Wady:

The most difficult thing for our company has been the implementation process. We switched to Rosterfy from a super simplistic, basic volunteer management system. While Rosterfy's endless capabilities are a perk for sure, it does take a lot of time and training to get a team of 20 staff familiar with the ins and outs of the program.

Misleading on features

Komentarze: Again, we were completely misled about the features of the program, now silent and we are still not fully onboarded, so we paid a significant amount of money for a half-set up system that barely works.

Zalety:

It is able to do a lot, just not anything we needed.

Wady:

First, we were completely misled about the program's capabilities. The nature of our volunteer program is a bit different but we were told the 3 main things were were hoping to accomplish, we were told these things were no problem, when in truth, we are not able to do a single critical piece of our program. Some of these asks could have been accomplished using a free VMS system, but we chose Rosterfy as we liked the customization and these 3 main features we needed seemed easier and seamless (had it worked like we were told.) It is also extremely difficult to set up. You need to be very tech-literate and will require a full-time person dedicated to setup and management. It is not intuitive at all, multiple checkpoints to remember for the simplest thing. It is also very difficult to learn when you are rushed through multiple pieces into a one-hour session. Some people may learn like that, but I found this extremely difficult. Difficult to remember what you need to do when you actually have to set it up on your own. It does not seem like your average volunteer manager can use it without significant training and all of their time dedicated to data/system management. Very expensive for what you are getting and limits on amount of people who use the system.

Rosterfy is awesome

Komentarze: Overall experience has been phenomenal. The Rosterfy team is very supportive with issues and setup of the system. In addition, they truly listen to your needs and take the time to find a way to develop a feature to support that need.

Zalety:

Very simple to use for admin and for the user. Very customizable to your needs.

Wady:

There is some funky coding involved in some of the setup.

Excellent Customer Service and Easy to Learn

Zalety:

Our Senior Client Success Manager’s level of commitment and communication is phenomenal. She is always available to answer our questions and provide tailored ideas and input for our specific needs. We really appreciate and use the groups and reporting features regularly.

Wady:

Rosterfy lacks some customizable features, but our Senior Client Success Manager is always willing to add our suggestions to Rosterfy’s feature requests list. It would also be amazing if Rosterfy had an app version.