--- description: Dowiedz się wszystkiego na temat Freshchat od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.pl/software/158117/freshchat Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/158117/freshchat?page=2) > Freshdesk Messaging to nowoczesne oprogramowanie do przesyłania wiadomości, stworzone z myślą o zespołach zajmujących się obsługą klienta, aby mogły komunikować się z klientami we wszystkich kanałach. > > Verdict: Rated **4.2/5** by 145 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshchat? Rynek docelowy Freshdesk Messaging (dawniej Freshchat) obejmuje działy wsparcia klienta, zespoły SaaS i e-commerce, w których z produktu korzysta do 50 członków zespołu. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.2/5** | 145 Recenzje | | Łatwość użytkowania | 4.3/5 | Based on overall reviews | | Wsparcie klienta | 4.0/5 | Based on overall reviews | | Warte swojej ceny | 4.1/5 | Based on overall reviews | | Funkcje | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 1799,00 INR - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, francuski, hiszpański, japoński, koreański, niderlandzki, niemiecki, polski, portugalski, rosyjski, szwedzki, tajski, turecki - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - AI Copilot - Analityka rozszerzona - Ankiety i informacje zwrotne - Autoresponders - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Geotargetowanie - Historia klienta - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Projektowanie bez kodu - Przelewy/Routing - Przetwarzanie języka naturalnego - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Rozwiązanie CRM - Sugestie dotyczące zapytań - Third-Party Integrations - Transkrypty/historia czatu - Uczenie maszynowe/SI - Wielojęzyczny - Wsparcie klienta - Wstępnie skonfigurowany Bot - Wykrywanie języka - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie komunikacją - Zarządzanie zadaniami - Zautomatyzowane odpowiedzi - Zautomatyzowany routing - Zdalna pomoc techniczna - Śledzenie interakcji ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/32315/customer-support/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Recenzje ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 stycznia 2023* | Zarządzanie edukacją | Recommendation rating: 8.0/10 > > **Zalety**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Wady**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 czerwca 2026* | Linie lotnicze/lotnictwo | Recommendation rating: 9.0/10 > > **Zalety**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Wady**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 maja 2026* | Sprzedaż detaliczna | Recommendation rating: 0.0/10 > > **Zalety**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Wady**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16 czerwca 2026* | Sieci komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Wady**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 czerwca 2026* | Produkcja elektryczna/elektroniczna | Recommendation rating: 8.0/10 > > **Zalety**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Wady**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data