Who Uses This Software?

Dixa is for businesses of any size around the world. We provide solutions for all customer facing teams, whether you are a small businesses, a call center or a full-fledged contact center.

Average Ratings

5 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Starting at $15 per agent/mo. Includes essentials for phone, email & chat.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Dixa
  • https://dixa.com
  • Founded 2015

About This Software

Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience!

  • Alerts / Escalation
  • Appointment Management
  • Auto Dialer
  • Automated Routing
  • Automatic Customer Notices
  • Billing & Invoicing
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Community Forums
  • Complaint Monitoring
  • Contact Management
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Document Management
  • Encryption
  • Escalation Management
  • Help Desk
  • Help Desk Management
  • Hotkeys
  • IT Service Desk
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • MIS Reporting
  • Manual Dialer
  • Multi-Part Conferencing
  • Multiple Brands / Products
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Ring Groups
  • SIP Trunking
  • Self Service Portal
  • Surveys & Feedback
  • Telemarketing Management
  • Ticket Management
  • Trouble Ticketing
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement
  • Work Order Management

Dixa Latest Reviews

Automatically translated. Show original review

Cheap, efficient and all about customization, this is what I can say about using Dixa.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros: We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Automatically translated. Show original review

easy to implement and manage. easy to use. very good set of features.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.

Cons: No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...