Smoobu

Fantastic software

Zalety:

It is easy to use and the support is fast en good

Wady:

If I want to add text at the invoice it is not good working. That is until now the only point I have.

Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING

Zalety:

Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user. And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow. Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers. And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using!

Wady:

EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!) GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality. TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms!

Rozważane rozwiązania alternatywne: Guesty

Powody wybrania produktu: Smoobu: They are great too don't get me wrong! But Lodgify was just too expensive for my specific business size of three properties.

Don't use if you use Expedia/VRBO

Zalety:

Simple when it works, but unfortunately that doesn't last long

Wady:

Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.

Great software i would not hessitate to recommend

Komentarze: It is really easy to use. No complications, no difficult to set up functionalities. The property web facility is a plus. The support team is really friendly, knowledgeable and listens to customers!. I am getting lots of emails from competition but I am not planning to move from Smoobu. I really love Smoobu simplicity.

Zalety:

Pros: 1.-It is a very easy to use software. Getting familiar with smoobu is really simple, practically instantaneous. 2.-The migration to Smoobu is really simple and staff is always willing to help. 3.-They have a very useful and very easy to configure web functionality. 4.-I love the functionality of being able to synchronize rates from smoobu with the most important sales channels. 5.-The synchronizations works perfectly. It has never failed so far. No double bookings at all. 6.-The system rarely crashes down and if it does, it is momentarily for maintenance. 7.-You can set up Smoobu in different languages. It is truly multi-lingual. 8.-Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.

Wady:

Cons: Given that it is a software that it is designed to be easily usable and does not complicate its functionalities, there may be people who miss less avant-garde features but in my case in particular I love that everything Smoobu offers works perfectly and without complications. They are currently developing a solution for the new PSD2 regulations, which is more than welcome.

Full featured, user-friendly and very stable

Komentarze: When your business depends on a software you really need to be able to talk to a real person in case you hit a wall. The people at Smoobu are always there for you whenever you need help. 5 stars !

Zalety:

Smoobu allows to pull in different airbnb and booking accounts into one software environment. As a property management company specialised in short term rental this was the software to manage our business. The setup was quick. The software is very easy to use. Smoobu allows to program automatically sent personalised messages to guests. Airbnb has now added this feature but the Smoobu version works better. When a booking comes in 3 days before the guests arrival but the message is programmed to be sent 6 days in advance than airbnb does not send the message, but Smoobu does ! When handling numerous client accounts it is nearly impossible to handle client communication without a channel manager. Smoobu has worked without any glitches, it is as reliable as a Mercedes-Benz !

Wady:

Nothing really. I have no negative comments.