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Qminder
Czym jest Qminder?
Uratuj swoich klientów przed frustracją czekania i zatłoczonych lobby.
Qminder to oparty na chmurze system zarządzania kolejkami, który pomaga lokalizacjom usług zapewnić doskonałe wrażenia z oczekiwania. Dzięki funkcji Qminder SMS możesz pozostawać w kontakcie z klientami nawet wtedy, gdy zdalnie dokonują odprawy.
Kto korzysta z produktu: Qminder?
Qminder pomaga firmom zcyfryzować ich doświadczenia w kolejce. System nie dyskryminuje ze względu na branżę: od handlu detalicznego po opiekę zdrowotną i edukację – wszyscy korzystają z wirtualnej kolejki.
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Qminder
Qminder – Recenzje od zweryfikowanych użytkowników

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences
Komentarze: Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.
Zalety:
I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.
Wady:
There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.
My Qminder review! :)
Komentarze: Absolutely love it!
Zalety:
The ease of use and ability to let our departments know when they have a patient
Wady:
Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.
Qminder as a user
Zalety:
Being able to get notifications when new patients are added to the que.
Wady:
Even though I only have one department line selected, I still get notifications for long wait times from other departments.
How Qminder works for us
Komentarze: I personally like Qminder and am glad it is being used in our agency.
Zalety:
This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful.
Wady:
Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages.
Qminder makes it easy
Komentarze: it works grea and no real issues with the software. Any new changes are so seamless.
Zalety:
We love how it tracks the moment we enter the customer information
Wady:
none at this time. It's hard to find any real issue with this product since it part of our daily workday.
Qminder
Komentarze: Qminder is the best software to help manage visitors, staff, and wait time averages.
Zalety:
It allows our company to manage visitors, staff, and wait times from anywhere by using the app.
Wady:
Nothing in my opinion needs to be improved by Qminder.
Best Decision
Komentarze: Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.
Zalety:
Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming
Wady:
Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients
Tania Review
Komentarze: Good we use it daily
Zalety:
Check in process, the check out process, easy to use
Wady:
Not enough notifications- I wish there were more and frequent notification
From the Front Office
Komentarze: It helpful to see everyone that is checked in, it is also helpful for looking up past check-ins.
Zalety:
I like knowing who has the client checked in. I like the ease of switching locations.
Wady:
If a person is claimed by someone they have to release the Q before another person can claim it.
easy to use
Komentarze: streamlining client
Zalety:
easy to use, ability to text client and leave notes
Wady:
unable to reopen closed tickets which is needed when client has multiple needs
utilizando Qminder en la organización.
Komentarze: una buena experiencia manejando Qminder. en general, el sistema es de facil manejo y con un buen soporte. que incluso lo agregaron en su pagina principal con un chat.
Zalety:
Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.
Wady:
al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.
Qminder
Komentarze: En mi experiencia, facilita en gran medida el registro de visitas y permite llevar un numero real de las visitas diarias, semanales y mensuales.
Zalety:
Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno
Wady:
Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.
La mejor
Komentarze: Nos ha ayudado bastante con la organización de los turnos y el seguimiento al tiempo del equipo de trabajo
Zalety:
Me ha encantado la manera tan fácil y práctica de uso y superintuitiva
Wady:
Me gustaría que tuviera alertas cuando una atención pasa mucho tiempo
Qmindes es una herramienta que te mejora tu espera
Zalety:
lo amigable que es para el usuario y lo sencillo de utilizar
Wady:
al momento de ver los reportes que sea mas sencillo la muestra de los perfiles d elos visitantes
Competitive and customizable queue software
Komentarze: We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins compared to appointments. It also allows an easy way to separate patrons based off of the animal they are interested in - dogs, cats, or rodents.
Zalety:
The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides
Wady:
Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases
A constantly improving & robust visitor management system
Zalety:
The customizability and data usage. Also they are very responsive to feedback.
Wady:
Universal updates. We did express concerns about some features that were later readjusted to help us better.
Clean Easy to Use Qminder Interface
Zalety:
The weekly and monthly tracking as well as helping people know when they are next.
Wady:
Other than it wigging out every now and then and having to reload it completely there isn't much to complain about.
Q minder Review
Zalety:
It is very user friendly for both students and staff. Good reporting tools
Wady:
Sometimes the APP is a bit glitchy but for the most part no issues
Fine
Zalety:
Is easy to used and i have visual for all movement.
Wady:
Visual Client for attendance, we need Qminder in Waiting room for visual assistence
Qminder experience
Komentarze: This is the second time I use it for different businesses as administrator and every time I find something extra to do.
Zalety:
Is a tool really really easy to use and you can make multiple service lines according to the business needs.
Wady:
The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.
review
Komentarze: It has been great and will continue using.
Zalety:
It helps our team provide a great service on time.
Wady:
sometimes it is with a delay that pushes our drivers wait longer. Multi language will be great.
Qminder review
Komentarze: I have always had a positive experience with qminder due to the communication skills it provides.
Zalety:
It is extremely helpful when communicating with patients as well as staff.
Wady:
I do not dislike anything about this software.
What I do with my Qminder
Komentarze: Makes my reporting and monitoring easy for me.
Zalety:
Being able to view daily, weekly and monthly reports.
Wady:
Not being able to add ATI as an administration
Plug and play
Komentarze: I’ve been using Qminder for a few year and did a lot of integrations with our systems to reuse the data of visitors when arrive the salesperson
Zalety:
Easy setup, nice user interface, api for integrate external systems
Wady:
Good to me so far, i think is a really good product and growing
QMinder Review
Komentarze: Great!
Zalety:
Ease of use and user interface for the ipad
Wady:
"Call Again" feature does not "Call Again" as noted