Zendesk Suite

Complete ticketing tool

Komentarze: Fine , reliable and organized ticketing tool with sla management and to keep track of status and accurate timeline of all the support tickets. Easy to configure and automate responses on the tickets.

Zalety:

Highly performant ticket tool with complete options. Easy login through SSO and reliable tool. Can easily configure profile , signature and automated replies in tickets.

Wady:

On mobile and personal hotspot internet it works little slow.

A good easy to use platform

Zalety:

It's clear and simple to use interface and it's a clearly developed product with a good set of core features, which actually work unlike other platforms.

Wady:

The extra cost for additional features, would prefer a more feature reach lower tiered pricing level

Zendesk- Pros & Cons

Komentarze: Overall a good tool to organize several incoming/outgoing communications in one hub

Zalety:

Easy to navigate, tickets translate information clearly & can handle many users

Wady:

Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues

All in one package for customer support and external documentation

Zalety:

Zendesk offers a easy-to-use and complete feature set for customer support and external documentation. All of which is maintainable by non-technical people.

Wady:

The set-up and fine-tuning to your specific process might require some time to figure. While their rule engine is super flexible, it requires some getting used to.

The support tool with extra everything

Komentarze: We have tried several support tools for best possible support to our customer.
Zendesk Suite have everything bundled so you don't need to use diffrent tools

Zalety:

It's easy to use and have everything you need for your Customer Service

Wady:

Nothing really bad about it, maybe the UI could be better sometimes.