Zendesk Suite

Good, beautiful and expensive

Komentarze: An environment full of options to create a first class ticketing, chat and incident management system. They have a support team that is always attentive and willing to help.

Zalety:

It is undoubtedly one of the best. Full of options and with a company behind it that has experience in the sector. I have used it with clients for web development and it works really well.

Wady:

In my view the price. Maybe there should be a version with the same functionality, but more limited for very small companies like mine. For a large company, it is essential or for a medium-sized company, but for small companies it is expensive.

Efficient and practical: Great but a bit pricey

Komentarze: Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. I chatted on Zendesk daily and love the way it handles live chat support for Agents.

Zalety:

Zendesk offers lots of features such as integration with other platforms, such as Stripe for payments and subscription administration (SaaS) services to manage customer monthly billing. Also integrates well with Shipping & logistics services to track shipments, repairs and returns. And they are always adding new features and integrations. Offers Keyboard Shortcuts to even further increase efficiency possibilities.

Wady:

Call feature can occasionally be buggy and it is a bit expensive compared to some of the newer CRM platforms, but if you want reliability and have a large to mid scale business offering email and/or live chat support, Zendesk is a great option. They can handle both a huge account with millions of customers and contacts, to a mom & pop operation with hundreds of customers.

Zendesk Sales User

Zalety:

Integrated with salesforceEasy to manage

Wady:

AcquisitionCustomisation (lack of)Not too much else

Zendesk Suite is a FTE!

Komentarze: Zendesk Suite is good for businesses as it centralizes customer inquiries, enables efficient tracking and resolution, improves response times, enhances collaboration among support teams, and provides valuable analytics for performance evaluation and continuous improvement.

Zalety:

The reporting capabilities in Zendesk Suite are beneficial for businesses as they provide valuable insights into customer support performance, ticket resolution times, agent productivity, customer satisfaction, and trends, enabling data-driven decision-making and continuous improvement of support operations.

Wady:

Zendesk is expensive and hard to get approved to add more team members.

An excellent customer support software is Zendesk

Komentarze: Extremely simple to set up and begin using immediately. The agents are really enthusiastic about it and have accepted it quickly. Super user-friendly and packed with options. Excellent for plugging into preexisting infrastructure and developing bespoke APIs.

Zalety:

Zendesk is more refined than its competitors, Help Scout and Vantive. It's more feature-rich, and its user interface is pleasant to look at and use. Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients.

Wady:

I prefer learning in the here-and-now, but they only offer materials for independent study. There is no personalized training, and I have to put in more time studying than I have available. Given the high cost of this software, I would have anticipated some sort of orientation.