--- description: Dowiedz się wszystkiego na temat Zendesk Suite od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do obsługi klienta](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.pl/software/164283/zendesk Page: 1 / 164\ Dalej: [Next page](https://www.capterra.pl/software/164283/zendesk?page=2) > Zendesk zapewnia kompletne rozwiązanie do obsługi klienta, które jest łatwe w użyciu i skalowane wraz z firmą. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Zendesk Suite? Ponad 160 000 firm polega na rozwiązaniu Zendesk w zakresie obsługi, aby budować optymalne doświadczenia klientów. Oprogramowanie jest wydajne i elastyczne, a jego skalowanie pozwala zaspokoić potrzeby każdej firmy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.4/5** | 4066 Recenzje | | Łatwość użytkowania | 4.3/5 | Based on overall reviews | | Wsparcie klienta | 4.3/5 | Based on overall reviews | | Warte swojej ceny | 4.2/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Cena początkowa**: 39,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński, chiński tradycyjny, czeski, duński, fiński, francuski, hebrajski, hiszpański, indonezyjski, irlandzki, japoński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, tajski, turecki, ukraiński, węgierski, włoski - **Available Countries**: Australia, Austria, Belgia, Brazylia, Chiny, Dania, Filipiny, Francja, Hiszpania, Holandia, Indie, Irlandia, Japonia, Kanada, Meksyk, Niemcy, Nowa Zelandia, SRA Hongkong (Chiny), Singapur, Stany Zjednoczone and 5 more ## Funkcje - Ankiety i informacje zwrotne - Automatyczna dystrybucja połączeń - Baza danych klientów - Catalog Management - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dla branży ubezpieczeniowej - Historia klienta - Integracja telefonii komputerowej - Konfigurowalne formularze - Konfigurowalne wzory - Monitorowanie połączeń - Monitorowanie reklamacji - Narzędzia do pracy zespołowej - Otwieranie rachunku - Poczta głosowa - Portal samoobsługowy - Przekierowywanie połączeń - Pulpit działań - Rejestrowanie danych - Rejestrowanie połączeń - Rejestrowanie połączeń - Skryptowanie połączeń - Transkrypty/historia czatu - Uwagi/notatki - Wielokanałowe zbieranie danych - Wsparcie klienta - Wysyłanie wiadomości SMS - Zaangażowanie klienta - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie doświadczeniami klientów - Zarządzanie incydentami - Zarządzanie informacją zwrotną - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie linią sprzedaży - Zarządzanie treścią - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zwolnieniami - Zautomatyzowany routing - Śledzenie aktywów - Śledzenie spraw - Śledzenie/analityka użytkowania ... and 59 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) ## Powiązane kategorie - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3397 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1749 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1708 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2209 reviews) ## Recenzje ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 grudnia 2025* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Wady**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 lipca 2025* | Szkolenia zawodowe i coaching | Recommendation rating: 10.0/10 > > **Zalety**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Wady**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 marca 2025* | Oprogramowanie komputerowe | Recommendation rating: 0.0/10 > > **Zalety**: The ticketing system works well most of the time. > > **Wady**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30 sierpnia 2025* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Wady**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 maja 2025* | Sprzedaż detaliczna | Recommendation rating: 9.0/10 > > **Zalety**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Wady**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- Page: 1 / 164\ Dalej: [Next page](https://www.capterra.pl/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data