Zoho Desk
Czym jest Zoho Desk?
Zoho Desk to internetowa aplikacja do obsługi klienta, która pomaga Twojej firmie budować silniejsze relacje z klientami. Dzięki Zoho Desk agenci stają się bardziej produktywni, menedżerowie bardziej wpływowi, a klienci coraz bardziej samodzielni. Jest on wygodny w użyciu i konfigurowalny, a jego użycie nie kosztuje fortuny. Zoho Desk, będący częścią pakietu programów biznesowych firmy Zoho, umożliwia skupienie się na obsłudze klienta.
Kto korzysta z produktu: Zoho Desk?
Zoho Desk jest najbardziej korzystne dla firm zorientowanych na klienta, które mają pełne pasji zespoły obsługowe i często wchodzą w interakcje z klientami. Można je skalować do dowolnego rozmiaru i dopasować do wielu segmentów rynku.
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Zoho Desk
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Zoho Desk – Recenzje od zweryfikowanych użytkowników
Alyssa
Using Zoho Desk as a ticketing based solution is great
Komentarze: A single glance at this program was all it took to fix the ticketing problems we were facing. When we were looking for a new software, I was simply able to get the things I required and could display them to my team with no trouble at all.
Zalety:
As a ticketing system, Zoho Desk allows us to keep tabs on and respond to customers' questions about our bespoke goods, whether they reach out to us via email, phone, or in person. Although we have just begun to understand how the system works, we already have a good idea of how beneficial it will be after we have fully implemented it.
Wady:
When it comes to cost, Zoho should be more transparent when incorporating additional tools like Zoho Assist. Although Zoho's huge amount of modules is a great asset, it would be even more helpful if there were a means to track the potential financial impact of implementing various configuration options.
Joicy
Rozważane rozwiązania alternatywne:
Try Zoho Desk it's highly recommended in his cathegory
Komentarze: I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility to be used to everyone including those without experience in team work organization online.
Zalety:
Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform.
Wady:
sincerly I do not have anything to add for the moment, maybe in a short future.
Zweryfikowany recenzent
Comprehensive Features
Zalety:
Zoho Desk offers a wide range of features, including ticket management, multi-channel support, self-service portals, automation, SLA management, and reporting.
Wady:
The free plan of Zoho Desk has certain limitations on customization options and features compared to the paid plans.
Stephanie
Zoho maintains automated tickets that are easy to attend to
Komentarze: Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.
Zalety:
In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.
Wady:
Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.
glory
Great Value for money
Komentarze: It helps me lower my work loads and keep new customers. The scheduling and automation is really great.
Zalety:
It's easy to use, has more features, is less complex unlike other apps and the pricing is far lower than others with great value.
Wady:
It gives lots of value for the price. All great.
