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Zoho Desk
Czym jest Zoho Desk?
Zoho Desk to efektywne internetowe oprogramowanie do śledzenia problemów, które zapewnia niezawodny proces śledzenia, pozostaje wolne od błędów i ułatwia obsługę klienta wszystkim zainteresowanym stronom. Zaawansowana automatyzacja procesów, pętle informacji zwrotnych, zarządzanie przypadkami, konfigurowalne pulpity i raporty ułatwiają śledzenie i rozwiązywanie problemów. Cykl śledzenia problemów rozpoczyna się, gdy klient informuje firmę o swoich wątpliwościach, a kończy, gdy klient zostawia informację zwrotną na temat otrzymanego wsparcia.
Kto korzysta z produktu: Zoho Desk?
Zoho Desk jest najbardziej korzystne dla firm zorientowanych na klienta, które mają pełne pasji zespoły obsługowe i często wchodzą w interakcje z klientami. Można je skalować do dowolnego rozmiaru i dopasować do wielu segmentów rynku.
Nie jesteś pewien, czy Zoho Desk to dobre rozwiązanie?
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Zoho Desk
Inne najlepsze rozwiązania alternatywne dla produktu Zoho Desk
Zoho Desk – Recenzje od zweryfikowanych użytkowników
Excellent solution that meets all of our requirements.
Komentarze: Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.
Zalety:
As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.
Wady:
Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.
Rozważane rozwiązania alternatywne:
Zoho Desk: easy to use, customizable, and evolving service desk suite
Komentarze: We looked at a few others (Salesforce, FreshDesk, and others) and were surprised by many of the features. There were many Zoho branded products and services available that seemed to work well during testing. The interface and mobile apps were fairly intuitive and we were able to get a fully functional demo up and running in a matter of hours without much trouble. We evaluated it with other software at the same time, so let's compare how long it took us to get it up and running and use it functionally with other systems.
Zalety:
The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.
Wady:
The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.
Comprehensive Features
Zalety:
Zoho Desk offers a wide range of features, including ticket management, multi-channel support, self-service portals, automation, SLA management, and reporting.
Wady:
The free plan of Zoho Desk has certain limitations on customization options and features compared to the paid plans.
Zoho Desk- Efficient Support Tool
Komentarze: It's great. Good tool and does the job.
Zalety:
Easy Setup Good 3rd Party Intergration Provides the user experience we need
Wady:
There should be more telephony providers for more countries
The gold standard in customer service!
Komentarze: Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Zalety:
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Wady:
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
