LogicManager

Easy to use and options galore

Komentarze: We've been able to create a centralized place to house multiple review processes that were previously handled via email. This has enabled tracking, reporting, and visibility to processes that wasn't available before LogicManager. The Customer Support team has been amazing! Everyone I've interacted with has offered positive solutions and offered assistance.

Zalety:

The Horizon interface is super user friendly. We've run several of our user tests without providing any training, and the system is so intuitive they were able to complete tasks successfully. The automation and workflow capabilities enable you to create processess that require little to no manual intervention outside of assigned tasks.

Wady:

The system is so flexible that it can be intimidating when first approaching implementation. The taxonomy area is great but somewhat limited due to only one profile allowed per taxonomy type. This means that to accomodate multiple types of information stored in one Taxonomy area, you have to build very large profiles with lots of visibility rules. The more visibility rules, automation rules, and workflows you build for one profile, the greater the chance that it fails at some point. There's a lack of testing ability with the interaction between automation and workflows. Also, the reporting module is not user friendly and very difficult to use.

Advisory Analyst & Software Customizability are Invaluable

Komentarze: I have implemented LogicManager across four organizations and believe it to be the best product out there for ERM. The company listens to the feedback from end users and incorporates that into system enhancements and upgrades. The Advisory Analysts are like having an add to staff, as they assist in identifying and sharing ideas to address customer use cases.

Zalety:

The software can be customized to meet my program instead of my program having to adapt to the software. The software's flexibility to provide solutions for items it may not have initially been designed for. The robust reporting capabilities to design reports suitable for management report. Having full functionality on day one without the purchase of multiple add-ons or modules. Advisory Analyst assistance with workflows, reports and advice adds another layer that most software do not include with pricing.

Wady:

Document storage and lack of ability to assign documents to multiple areas throughout the platform. Ease of direct integrations to share data with other systems.

The trial version seems nice

Zalety:

I like the follow up from the team, they always ask how I feel about the product

Wady:

Can't find something yet, however I am only using trial version

The Dawn of a New Horizon

Komentarze: The overall experience has been very positive. The implementation team has done a great job of walking us step by step through the set up process. The initial introduction to the software was overwhelming, but through careful guidance and instruction, the system has become much easier to navigate. Continued familiarity with the product is creating more confidence in using the system.

Zalety:

The software allows you to centralize processes and create efficiencies throughout the organization. Once the processes are built out, they system allows you to automate reminders to ensure on-going compliance with federal regulatory requirements.

Wady:

To its credit the software is very inclusive, which in turn requires a time commitment to get the system set up accurately. The setup process is offset by the commitment of the implementation team to meet with you at regular intervals to the success of the program.

10 out of 10

Komentarze: We have completely built out a universal one-stop-shop for our Vendor Management team. The help of our analyst and through the guided walkthroughs/webinars/articles (you name it) made learning the system so much easier. Weekly calls and consistent email communication have made our experience a 10 out of 10!

Zalety:

Easy to use, multiple learning materials, consistent updates and communication, versatility in configuration and design, cross-functional use/cross-departmental use, friendly atmosphere, changes applied immediately after saving(no down-time).

Wady:

Document Upload/Download/edit-ability lacks, however, it is a huge bonus to have the ability to store documents directly within the system.