--- description: Dowiedz się wszystkiego na temat Smaply od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://www.capterra.pl/software/177161/smaply Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/177161/smaply?page=2) > Twórz online mapy podróży klienta, persony i mapy interesariuszy. Współpracuj i dziel się podróżami z rówieśnikami i prezentuj je klientom. > > Verdict: Rated **4.4/5** by 20 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Smaply? Smaply to narzędzie do mapowania podróży dla wszystkich tych, którzy chcieliby poprawić swoje doświadczenia z klientami. Mapuj podróże klientów, twórz persony i mapy interesariuszy. Samodzielnie lub razem z zespołem. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.4/5** | 20 Recenzje | | Łatwość użytkowania | 4.0/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 3.9/5 | Based on overall reviews | | Funkcje | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: More than Metrics - **Location**: Innsbruck, Austria - **Founded**: 2012 ## Commercial Context - **Cena początkowa**: 0,00 € - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Angola, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Australia, Austria, Azerbejdżan, Bahamy, Bangladesz, Barbados, Belgia, Belize, Benin, Bhutan, Białoruś, Boliwia and 139 more ## Funkcje - Analityka strony internetowej - Analityka wizualna - Analiza nastrojów - Ankiety i informacje zwrotne - Historia klienta - Importowanie/eksportowanie danych - Konfigurowalne wzory - Narzędzia do pracy zespołowej - Podróże użytkownika - Profile klientów - Przeciągnij i upuść - Raportowanie/analityka - Real-Time Analytics - Third-Party Integrations - Wielokanałowe zbieranie danych - Wizualizacja danych - Wskaźniki wydajności - Zarządzanie doświadczeniami klientów - Zarządzanie negatywnymi opiniami ## Integrations (19 total) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... and 4 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta ## Category - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Powiązane kategorie - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) - [Oprogramowanie do Customer Journey Map](https://www.capterra.pl/directory/31537/customer-journey-mapping-tools/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Programy do personalizacji](https://www.capterra.pl/directory/30965/personalization/software) ## Rozwiązania alternatywne 1. [Miro](https://www.capterra.pl/software/128955/miro) — 4.7/5 (1685 reviews) 2. [Lucky Orange](https://www.capterra.pl/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [Pendo](https://www.capterra.pl/software/151951/pendo-platform) — 4.5/5 (238 reviews) 4. [UXPressia](https://www.capterra.pl/software/172668/uxpressia) — 4.8/5 (80 reviews) 5. [Similarweb](https://www.capterra.pl/software/148472/similarweb-pro) — 4.6/5 (260 reviews) ## Recenzje ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24 września 2021* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Wady**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23 lutego 2025* | Projektowanie | Recommendation rating: 10.0/10 > > **Zalety**: Ease of setting up your own custom swimlanes > > **Wady**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3 grudnia 2019* | Projektowanie | Recommendation rating: 4.0/10 > > **Zalety**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Wady**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24 września 2021* | Projektowanie | Recommendation rating: 7.0/10 > > **Zalety**: Very solid user-experience structure. Quite a bug free app. > > **Wady**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6 października 2021* | Projektowanie | Recommendation rating: 10.0/10 > > **Zalety**: The standardized way of working. The guided approach to doing things. > > **Wady**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/177161/smaply?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/177161/smaply) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data