--- description: Dowiedz się wszystkiego na temat Vitally od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vitally – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie helpdesk](/directory/30961/customer-success/software) > [Vitally](/software/179837/vitally) # Vitally Canonical: https://www.capterra.pl/software/179837/vitally Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/179837/vitally?page=2) > Vitally pomaga firmom każdej wielkości dostarczać światowej klasy doświadczeń klientom, sprostać nieoczekiwanym wyzwaniom, działać bardziej efektywnie. > > Verdict: Rated **3.7/5** by 9 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Vitally? Firmy B2B SaaS ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **3.7/5** | 9 Recenzje | | Łatwość użytkowania | 4.0/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.0/5 | Based on overall reviews | | Funkcje | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Vitally - **Founded**: 2017 ## Commercial Context - **Cena początkowa**: 299,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Arabia Saudyjska, Argentyna, Armenia, Australia, Austria, Azerbejdżan, Bahrajn, Bangladesz, Belgia, Benin, Bhutan, Białoruś, Boliwia, Botswana, Bośnia i Hercegowina and 173 more ## Funkcje - Alerty dotyczące kont - Ankiety i informacje zwrotne - Konfigurowalne wzory - NPS klientów - Narzędzia do pracy zespołowej - Otwieranie rachunku - Pulpit - Pulpit działań - Raportowanie/analityka - Wielokanałowe zbieranie danych - Wizualizacja danych - Wynik zdrowotny - Zaangażowanie klienta - Zarządzanie ankietami/sondażami - Zarządzanie informacją zwrotną - Zarządzanie kontami - Zarządzanie negatywnymi opiniami - Zarządzanie przychodami - Zarządzanie zadaniami - Śledzenie aktywności - Śledzenie/analityka użytkowania ## Integrations (17 total) - Amazon Redshift - Breeze - Chargebee - Gmail - HubSpot CRM - HubSpot Marketing Hub - Intercom - Microsoft Outlook - Mixpanel - PostgreSQL - Recurly - Segment - Slack - Snowflake - Stripe ... and 2 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Czat ## Category - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) ## Powiązane kategorie - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Rozwiązania alternatywne 1. [Zoho CRM](https://www.capterra.pl/software/155928/zoho-crm) — 4.3/5 (6973 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 5. [Lucky Orange](https://www.capterra.pl/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Recenzje ### "Perfect CSM Tool for small to medium companies" — 5.0/5 > **Daniela** | *26 maja 2021* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well. > > **Wady**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it. ----- ### "Great Product and it keeps getting better" — 4.0/5 > **Samuel** | *10 września 2022* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it. > > **Wady**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway. > > Our CSM has changed multiple times in the last year due to their growth but the service has always been great. ----- ### "Bad CS software" — 1.0/5 > **John** | *23 stycznia 2024* | Alternatywne metody rozwiązywania sporów | Recommendation rating: 0.0/10 > > **Zalety**: Nothing, no value added, it was absolute money wasted with no results > > **Wady**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability. > > There was no experience to describe the experience ----- ### "Vitally review" — 4.0/5 > **Bolortuya** | *5 stycznia 2024* | Oprogramowanie komputerowe | Recommendation rating: 8.0/10 > > **Zalety**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential. > > **Wady**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's. ----- ### "A larger scale" — 4.0/5 > **Ben** | *17 października 2022* | Oprogramowanie komputerowe | Recommendation rating: 7.0/10 > > **Zalety**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus. > > **Wady**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/179837/vitally?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/179837/vitally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data