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CloudTalk

CloudTalk

Czym jest CloudTalk?

CloudTalk to wysokiej klasy system telefoniczny wyposażony w zaawansowane funkcje rozliczania połączeń. Ponad 2500 firm – w tym DHL, Yves Rocher i Glovo – polega na CloudTalk ze względu na doskonałą jakość połączeń i niezrównany zakres funkcji. Ułatwia pracę zespołowi rozliczającemu rozmowy telefoniczne dzięki ponad 70 zaawansowanym funkcjom śledzenia i łatwym integracjom z istniejącym oprogramowaniem Helpdesk, rozwiązaniem CRM i e-commerce. 14-dniowa wersja próbna, całkowicie bezpłatnie.

Kto korzysta z produktu: CloudTalk?

CloudTalk pomaga małym i średnim firmom konfigurować i obsługiwać systemy wirtualnych połączeń telefonicznych z całego świata. Zazwyczaj jest on używany w sprzedaży w przypadku połączeń wychodzących i w obsłudze klienta w przypadku połączeń przychodzących.

Oprogramowanie: CloudTalk - 1
Oprogramowanie: CloudTalk - 2
Oprogramowanie: CloudTalk - 3
Oprogramowanie: CloudTalk - 4
Oprogramowanie: CloudTalk - 5

Nie jesteś pewien, czy CloudTalk to dobre rozwiązanie? Porównaj z popularnymi rozwiązaniami alternatywnymi

CloudTalk

CloudTalk

4,4 (263)
34,00 USD
miesiąc
Wersja bezpłatna
Bezpłatna wersja próbna
127
27
4,5 (263)
4,2 (263)
4,3 (263)
czy
Cena początkowa
Opcje cenowe
Funkcje
Integracje
Łatwość użytkowania
Warte swojej ceny
Obsługa klienta
19,00 USD
miesiąc
Wersja bezpłatna
Bezpłatna wersja próbna
189
132
4,6 (1 668)
4,7 (1 668)
4,7 (1 668)
Zielone paski oceny pokazują zwycięski produkt w oparciu na średną ocenę i liczbę recenzji.

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Real-Time Notifications
Zarządzania biletami zgłoszeń serwisowych
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Infobip
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Masowe wysyłanie wiadomości tekstowych
Personalizacja komunikatów
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Genesys Cloud CX
Najlepiej oceniane funkcje
Automatyczna dystrybucja połączeń
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Zarządzanie Call Center

CloudTalk – Recenzje od zweryfikowanych użytkowników

Średni wynik

Informacje ogólne
4,4
Łatwość użytkowania
4,5
Obsługa klienta
4,3
Funkcje
4,3
Warte swojej ceny
4,2

Recenzje według wielkości firmy (pracownicy)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Filtruj recenzje według punktacji

5
68%
4
20%
3
3%
2
3%
1
6%
Matej
Matej
Founder w kraju: Słowacja
Zweryfikowany użytkownik LinkedIn
E-Learning, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Great IVR & solid value

5,0 2 lata temu

Komentarze: Very positive! Sending the high-five to their team.

Zalety:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Wady:

The mobile app could be improved, but we prefer the desktop app anyways.

Frederico
Head of the Customer Service w kraju: Łotwa
Wypoczynek, podróże i turystyka, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Great product and fantastic support!

5,0 4 lata temu

Komentarze: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Zalety:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Wady:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Debora
director w kraju: Brazylia
Nieruchomości, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Run Away

1,0 2 lata temu

Komentarze: Terrible.

Zalety:

The system works properly in most cases, but there are a lot of connection issues

Wady:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Iliana
Head of Operations w kraju: Włochy
Ubezpieczenia, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Cloudtalk is the many tools in one

5,0 4 lata temu

Komentarze: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Zalety:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Wady:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Maddy
eCommerce Manager w kraju: USA
Sprzęt sportowy, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great for remote working!

4,0 4 lata temu

Zalety:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Wady:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Adam
CEO w kraju: USA
Rozrywka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Looks good from a distance, but they're a mess internally

2,0 4 lata temu

Zalety:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Wady:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Careyn
Head of Owner and Guest Services w kraju: Filipiny
Nieruchomości, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

App is Good But Still Needs Improvement

3,0 5 lat temu

Komentarze: Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Zalety:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Wady:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Victor
Customer service developer w kraju: Finlandia
Księgowość, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Well functioning and good integration with HubSpot

4,0 4 lata temu

Komentarze: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Zalety:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Wady:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Philipp
Director w kraju: Mauritius
Logistyka i łańcuch dostaw, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Simple cloud phone system with a reasonable pricing

5,0 3 lata temu

Komentarze: Using CloudTalk as a could-based phone system for our sales and customer support.

Zalety:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Wady:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Zarządzanie edukacją, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Great software

5,0 4 lata temu

Komentarze: Good experience, easy to use and setup.

Zalety:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Wady:

They need an app for phone too that is good.

Filip
Sales Associate w kraju: Kanada
Technologia i usługi informacyjne, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Intuitive tool with a huge impact on our calls

5,0 2 lata temu

Zalety:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Wady:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Odpowiedź sprzedawcy: CloudTalk

2 lata temu

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better.

Alan
Service Director w kraju: Izrael
Usługi finansowe, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Great product, highly recommended.

5,0 3 lata temu

Komentarze: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Zalety:

Ease of use, quick and simple integration and great call quality.

Wady:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Usługi finansowe, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Efficient software worth of money

5,0 6 lat temu

Komentarze: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Zalety:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Wady:

We have not noticed yet in our company.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta
Źródło: GetApp

Not recommended

2,0 3 lata temu

Komentarze: We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution

Zalety:

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Wady:

Mobile app is imposible to use. Some customers complained about the call quality

Tomas
Tomas
Business Development Manager w kraju: Słowacja
Zweryfikowany użytkownik LinkedIn
Oprogramowanie komputerowe, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Great costantly evolving tool.

5,0 6 lat temu

Komentarze: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Zalety:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Wady:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Odpowiedź sprzedawcy: CloudTalk

6 lat temu

Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris

Jeff
Lead Consultant and manager w kraju: Izrael
Usługi prawne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

We love Cloudtalk because it works

5,0 3 lata temu

Komentarze: It's the one we just keep coming back to

Zalety:

ease of use. excellent call recording. super easy to set up

Wady:

sometimes there can be a delay in customer service response

Claudia
Chief Customer Officer w kraju: Włochy
Ropa naftowa i energetyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great solution all in one

5,0 3 lata temu

Komentarze: At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Zalety:

It is easy to set and use. The support is very good.

Wady:

At the moment I am satisfied with everything

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Księgowość, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Call center management platform

5,0 2 lata temu

Komentarze: it does the job and is very professional

Zalety:

Features like call recording, history, reporting make CloudTalk a good call management application

Wady:

Customer service is not fully available sometimes.

Selim
Selim
Sales Team Lead w kraju: Turcja
Zweryfikowany użytkownik LinkedIn
Szpitale i opieka zdrowotna, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Great Cloud Phone App

4,0 4 lata temu

Komentarze: Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Zalety:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Wady:

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Rastislav
Marketing Executive w kraju: Słowacja
Oprogramowanie komputerowe, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great price-performance ratio, lots of useful features to simplify work

5,0 2 lata temu

Komentarze: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Zalety:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Wady:

None, everything works just fine and we didn't have to solve any bigger problems

Julius
Julius
Account Executive w kraju: Litwa
Zweryfikowany użytkownik LinkedIn
Marketing i reklama, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great value for money

5,0 4 lata temu

Komentarze: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Zalety:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Wady:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Księgowość, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: GetApp

Great telephony service. Highly recommended

5,0 6 lat temu

Komentarze: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Zalety:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Wady:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

CloudTalk Is Great Platform!

4,0 5 lat temu

Zalety:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Wady:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Gościnność, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Simplicity and efficiency

5,0 4 lata temu

Zalety:

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

Wady:

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.

Ján
Owner w kraju: Słowacja
Zweryfikowany użytkownik LinkedIn
Telekomunikacja, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

cool program, I definitely recommend

5,0 5 lat temu

Komentarze: great program for good money

Zalety:

I like everything that is easy to control that it costs little money

Wady:

small outages, but not often, it was probably caused by the Internet