--- description: Dowiedz się wszystkiego na temat CloudTalk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Systemy telekomunikacyjne do rozliczania połączeń telefonicznych](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.pl/software/182004/cloudtalk Page: 1 / 12\ Dalej: [Next page](https://www.capterra.pl/software/182004/cloudtalk?page=2) > CloudTalk to oparty na chmurze system telefoniczny dla zespołów wsparcia i sprzedaży. Dzięki oferowanym rozwiązaniom rozmowy telefoniczne są łatwe i przyjemne. Pobierz bezpłatną wersję próbną już dziś. > > Verdict: Rated **4.4/5** by 271 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: CloudTalk? CloudTalk pomaga małym i średnim firmom konfigurować i obsługiwać systemy wirtualnych połączeń telefonicznych z całego świata. Zazwyczaj jest on używany w sprzedaży w przypadku połączeń wychodzących i w obsłudze klienta w przypadku połączeń przychodzących. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.4/5** | 271 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.3/5 | Based on overall reviews | | Warte swojej ceny | 4.2/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, czeski, hiszpański, niderlandzki, niemiecki, portugalski, włoski - **Available Countries**: Albania, Andora, Anguilla, Antigua i Barbuda, Aruba, Australia, Austria, Bahamy, Barbados, Belgia, Belize, Bermudy, Białoruś, Bośnia i Hercegowina, Brazylia, Brytyjskie Wyspy Dziewicze, Bułgaria, Chiny, Chorwacja, Curaçao and 76 more ## Funkcje - Analiza nastrojów - Audio/Video Conferencing - Automated Attendant - Automatyczna dystrybucja połączeń - Automatyczny dialer - Dialer predykcyjny - Employee Coaching Tools - IVR - Identyfikacja abonenta wywołującego - Interfejs agenta - Konferencje - Konfigurowalne raporty - Monitorowanie wskaźników KPI - Ostrzeżenia/powiadomienia - PBX - Poczta głosowa - Power Dialer - Przekierowywanie połączeń - Pulpit - Pulpit działań - Raportowanie połączeń - Raportowanie/analityka - Rejestrowanie danych - Rejestrowanie połączeń - Rozwiązanie CRM - Screening połączeń - Skryptowanie połączeń - Third-Party Integrations - Transfer plików - Transkrypcja połączeń - Trunking SIP - Uprawnienia oparte na rolach - Ustalanie harmonogramu połączeń zwrotnych - VoIP - Wirtualne rozszerzenia - Workflow Automation - Zarządzanie Call Center - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie jakością - Zarządzanie kampaniami - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie listami - Zarządzanie listami połączeń - Zautomatyzowany routing - Śledzenie konwersji - Śledzenie połączeń - Śledzenie słów kluczowych ... and 25 more features ## Integrations (25 total) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... and 10 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Systemy telekomunikacyjne do rozliczania połączeń telefonicznych](https://www.capterra.pl/directory/30083/call-accounting/software) ## Powiązane kategorie - [Systemy telekomunikacyjne do rozliczania połączeń telefonicznych](https://www.capterra.pl/directory/30083/call-accounting/software) - [Aplikacje do nagrywania rozmów](https://www.capterra.pl/directory/30533/call-recording/software) - [Systemy IVR](https://www.capterra.pl/directory/30231/ivr/software) - [Oprogramowanie do rejestrowania rozmów](https://www.capterra.pl/directory/30901/call-tracking/software) - [Systemy telefoniczne dla firm](https://www.capterra.pl/directory/31101/business-phone-systems/software) ## Rozwiązania alternatywne 1. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [Squaretalk](https://www.capterra.pl/software/219046/squaretalk-matrix) — 4.8/5 (127 reviews) ## Recenzje ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22 września 2026* | Internet | Recommendation rating: 7.0/10 > > **Zalety**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Wady**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 grudnia 2025* | Zarządzanie edukacją | Recommendation rating: 3.0/10 > > **Zalety**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Wady**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 sierpnia 2025* | Gościnność | Recommendation rating: 10.0/10 > > **Zalety**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Wady**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7 września 2026* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Wady**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 lipca 2019* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Wady**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Page: 1 / 12\ Dalej: [Next page](https://www.capterra.pl/software/182004/cloudtalk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/182004/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data