--- description: Dowiedz się wszystkiego na temat HelpDesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.pl/software/185973/helpdesk Page: 1 / 9\ Dalej: [Next page](https://www.capterra.pl/software/185973/helpdesk?page=2) > HelpDesk to system zgłoszeń w trybie online zaprojektowany w celu uproszczenia pracy zespołów. Zapewnianie doskonałego wsparcia klienta. Bez wysiłku. > > Verdict: Rated **4.6/5** by 183 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: HelpDesk? HelpDesk jest odpowiedni dla wszystkich firm, od początkujących startupów po globalne przedsiębiorstwa, niezależnie od ich wielkości i branży. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 183 Recenzje | | Łatwość użytkowania | 4.7/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Cena początkowa**: 29,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - Alerts/Escalation - Analityka wizualna - Analiza nastrojów - Analiza trendów - Ankiety i informacje zwrotne - Audyt spraw - Baza danych klientów - Bezpieczeństwo danych - Historia klienta - Inteligencja konwersacyjna - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Makro/szablonowe odpowiedzi - Monitorowanie reklamacji - Narzędzia do pracy zespołowej - Personalizacja - Portal samoobsługowy - Pulpit - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Rozwiązanie CRM - Segmentacja klientów - Struktura ankiety CSAT - Struktura badań NPS - Task Automation - Third-Party Integrations - Ustalanie priorytetów - Workflow Automation - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie skrzynką odbiorczą - Zarządzanie szablonami - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie zadaniami - Zarządzanie zadaniami - Zautomatyzowany routing - Śledzenie interakcji - Śledzenie spraw - Śledzenie zaangażowania ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recenzje ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19 sierpnia 2025* | Gry hazardowe i kasyna | Recommendation rating: 7.0/10 > > **Zalety**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Wady**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- ### "Feedback from EASY-surfshop" — 5.0/5 > **Bartosz** | *25 stycznia 2025* | Sprzęt sportowy | Recommendation rating: 10.0/10 > > **Zalety**: Clean overview, navigation, user experience. Also the fact that we can do all by ourselves, I mean configure and arrange. > > **Wady**: Missing feature of binding different Tickets (from different requesters) under one case. ----- ### "10/10 Hands Down The Best Live Chat Software" — 5.0/5 > **Noman** | *19 sierpnia 2026* | Marketing i reklama | Recommendation rating: 10.0/10 > > **Zalety**: Clean interface, easy setup, integrations with major apps, and best bang for the buck. Doesn't have much of a learning curve so it can be easily used by new resources. > > **Wady**: The basic plan should have some analytics features. I think it should also have an identifier perhaps when bots from Google or Meta (usually traffic from Ireland) crawl a website. > > I've been using LiveChat since 2019 and it has only gotten better over time. I've used in 3 agencies (including mine). Back in 2019 in my first account management job, I was tasked with starting a late shift to cater to the Australian and Eastern markets. The canned responses saved my live from the huge influx of chats I used to get while managing them alone :) It just makes it easier for people to start chatting with, whether it's for sales, support, or project management. For my own agency and brands, it's working seamlessly and making it easier for me to turn engage traffic. ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 września 2025* | Instytucje religijne | Recommendation rating: 5.0/10 > > **Zalety**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Wady**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 czerwca 2025* | Inżynieria mechaniczna lub przemysłowa | Recommendation rating: 6.0/10 > > **Zalety**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Wady**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- Page: 1 / 9\ Dalej: [Next page](https://www.capterra.pl/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data