Od 17 lat pomagamy firmom
w wyborze lepszego oprogramowania
Czym jest hellotax?
hellotax automatyzuje naliczanie podatku VAT dla sprzedawców internetowych w Europie.
Wewnętrznie opracowane oprogramowanie podatkowe umożliwia szybkie wykonanie wszystkich zadań, które należy wykonać, takich jak rejestracja, korespondencja z władzami, monitorowanie wszystkich progów i przepływów towarów i wiele innych.
Ponadto zatrudnia własnych księgowych podatkowych we wszystkich krajach europejskich, aby zapewnić jakość oraz jeden z najlepszych możliwych procesów.
Kto korzysta z produktu: hellotax?
Lokalni księgowi hellotax pomagają firmom e-handlowym sprzedającym towary na różnych platformach i targowiskach, takich jak Amazon, zachować zgodność z przepisami VAT w UE. Brak ukrytych kosztów.
Gdzie można używać produktu: hellotax?
Informacje o sprzedawcy
- Hellotax
- W miejscowości: El Campello, Hiszpania
- Założona w 2016
Wsparcie dla hellotax
- Telefoniczna obsługa klienta
- Czat
Języki
angielski, niemiecki
Cena produktu: hellotax
Cena początkowa:
- Brak bezpłatnej wersji próbnej
- Brak bezpłatnej wersji
hellotax nie ma wersji bezpłatnej i nie oferuje bezpłatnej wersji próbnej. wersja płatna hellotax rozpoczyna się od 39,00 €/miesiąc.
Plany cenowe skorzystaj z bezpłatnej wersji próbnejInformacje o sprzedawcy
- Hellotax
- W miejscowości: El Campello, Hiszpania
- Założona w 2016
Wsparcie dla hellotax
- Telefoniczna obsługa klienta
- Czat
Języki
angielski, niemiecki
Filmy i zdjęcia produktu: hellotax
Funkcje produktu: hellotax
hellotax – Recenzje od zweryfikowanych użytkowników
VAT solutions-Service and Expertise!
Komentarze: The support was always timely and comprehensive, and I felt well-informed at every stage and every country compliance. Additionally, their commitment to customer satisfaction truly stands out. For VAT solutions, I highly recommend Hellotax!
Zalety:
Professional & accuracy: I recently worked with Hellotax to secure many VAT numbers for Amazon sales in Europe, and I couldn't be more pleased! Their team provided exceptional guidance throughout the process, making it seamless and efficient.
Wady:
Although Hellotax provides excellent support, a more detailed initial guide would help new clients navigate the VAT registration process even more easily.
Great software for VAT compliance
Komentarze: Excellent experience.
Zalety:
- easy to use - automates VAT calculations - lets me know when I need a new VAT number
Wady:
- nothing, customer support was very helpful with every issue.
Odpowiedź sprzedawcy: Hellotax
5 lat temu
Thank you for your kind review! We'll continue to develop our software to make VAT compliance in Europe as easy as possible for online sellers like you!
Horrible horrible experience
Komentarze: As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.
Zalety:
The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.
Wady:
- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.
Switching to hellotax was the right desicion
Komentarze:
Very good.
UI is easy enough to use, support is answering questions quickly.
Zalety:
Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner.
Wady:
Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support.
Odpowiedź sprzedawcy: Hellotax
2 miesiące temu
Dear Andreas, Thank you for your detailed review! We’re delighted to hear that switching to hellotax was the right decision for your business, and that you appreciate the quick and easy communication with our team. We’re also glad that our workflow has been more efficient compared to your previous tax partner. We appreciate your feedback regarding the error messages, and we’ll work on making them clearer to improve your experience. If you ever encounter any issues, our support team is always here to help! Kindest regards, The hellotax team
Excellent Tax Compliance Service for E-commerce Sellers!
Komentarze: From the beginning, their team was incredibly supportive, helping me navigate complex VAT compliance across multiple countries with ease. They really understand the challenges of managing taxes as an online seller, especially when expanding across borders. The platform is intuitive and user-friendly, making it easy to stay on top of my VAT obligations. I particularly appreciate how responsive and knowledgeable the customer service team is—they’re always available to answer questions and provide solutions quickly. HelloTax’s automated tools save me so much time by streamlining my filing processes. Their compliance solutions are also highly accurate, which gives me peace of mind knowing everything is handled properly. I highly recommend HelloTax to any online seller who wants a reliable, hassle-free solution for their VAT compliance needs.
Zalety:
Responsive Customer Support: Their support team is highly knowledgeable and quick to respond. I’ve reached out a few times with questions, and they always provided helpful answers.
Wady:
Initial Setup Time: Getting everything set up initially required a bit of back and forth, but the customer service team was supportive throughout.
NL VAT Registration
Komentarze: Worked with them for NL VAT registration, it was super fast. Will be working with them to get OSS registration and VAT returns. Special thanks to [sensitive content hidden] for their assistance!
Zalety:
I thought it would take at least 3 months to complete VAT registration from the Netherlands. It was completed in a short time of 1 month.
Wady:
I haven't had any negative experiences so far. Everything is as it should be.
A great platform for an Australian Company navigating VAT Compliance
Zalety:
We are an Australian company navigating an expansion into Europe, and HelloTax have been extremely helpful in getting us set up. They always respond in a professional manner, with helpful advice relating to VAT and the VAT returns process.
Wady:
We are excited for our HelloTax profile and Amazon Vendor Central to be fully integrated moving forward.
Top company to get you VAT compliance
Komentarze: We have just received our VAT number with the great help of Hellotax and we couldn't have done this without them. A lot of very communication and we were always kept in the loop of what was going on and also plenty of help with answering questions.
Zalety:
Constant and timeliness of their communication
Wady:
No complaints here at all, everything was made easy.
Very helpful and professional
Komentarze: Our overall experience with Hellotax has been excellent. They provided close guidance throughout the VAT setup process and continue to offer valuable consultations whenever needed.
Zalety:
What I liked most about Hellotax was their dedicated and responsive support. They were always available to answer our questions and guided us through each step with clarity and professionalism.
Wady:
There was nothing negative to mention; everything went smoothly.
Great support
Zalety:
Super good support and clear steps. We have dedicated support staff that helps us a lot.
Wady:
The pricing could have been a little more clear upfront.
Speedy for VAT Registration
Zalety:
Great speedy delivery on VAT registration. Fast and friendly communications. Good English.
Wady:
I haven't used long enough to expose disadvantages yet...I hope it says it all.
Odpowiedź sprzedawcy: Hellotax
3 lata temu
We are happy to see you were pleased with our fast service and are looking forward for a great collaboration! All the best, hellotax team
Perfect job
Komentarze: You can count on them and their attitude is very professional
Zalety:
Fast service, very responsible and professional service.
Wady:
I have no complaints about the service.
Odpowiedź sprzedawcy: Hellotax
11 miesięcy temu
Dear Ekaterina, Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the speed and professionalism of our service. At hellotax, we strive to deliver responsible and efficient solutions to our clients, and it's rewarding to know that we've met your expectations. We appreciate your recognition and the time you took to share your experience. If there's anything more we can do to assist you or improve our services further, please don't hesitate to let us know. Thank you once again for choosing us and for your kind words. We look forward to continuing to serve you with the same level of excellence in the future. Best regards, The hellotax team
Good service
Komentarze: I appreciate the overall positive experience with HelloTax and the effectiveness of their services in VAT registration across multiple countries. I hope the company considers implementing additional support channels to further enhance the overall customer satisfaction.
Zalety:
I recently utilized HelloTax's services for registering VAT numbers in Germany, Poland, Czech Republic, France, and the UK, and overall, I am pleased with the efficiency and speed of the process. The smooth and hassle-free experience during the registration in these countries exceeded my expectations.
Wady:
The only downside I encountered was the limited customer support options. The support is exclusively provided through email, and unfortunately, responses are often delayed due to the need for our contact person to consult with colleagues for specific inquiries. This results in prolonged email exchanges that sometimes lead to no resolution. I believe HelloTax could significantly enhance the customer experience by introducing phone support. The ability to address issues directly over the phone would not only expedite problem resolution but also provide a more immediate and interactive avenue for clients seeking assistance. This improvement would undoubtedly contribute to a more well-rounded and customer-centric service.
Great software and customer support
Komentarze: Since 2017, I have been using the services of hellotax (former FBA-hero), and this experience has so far been strictly positive.
Zalety:
Convenient software (web client). You need to set everything up once, and then everything happens automatically. Each reporting period, you receive a notification about how much and where to pay. They know how to turn the paid import VAT into a tax deduction. All you need to do is fill out an excel file according to their template and upload it to the web client. Lightning fast support, with answers detailed and really to the point. For this kind of software, this is extremely important, IMHO.
Wady:
Not much to say, but maybe my case is too simple. I set everything up once and haven't touched anything since - I check in once a month to see how much to pay in taxes.
Odpowiedź sprzedawcy: Hellotax
3 lata temu
Hi Alex, Thank you very much for your kind words! We are happy to see you are satisfied with our service and appreciate the tax automation opportunities we provide. All the best, hellotax team
EORI Number
Komentarze: If it wasn't for the customer service team mainly Judeanne then the process would have been frustrating.
Zalety:
The customer service was 100%, I cannot fault Judeanne. Her customer service skills were 5*. I was kept informed of all steps!
Wady:
The process took slightly longer than I expected.
Odpowiedź sprzedawcy: Hellotax
w zeszłym roku
Dear Tony, We're pleased to hear that you found our customer service, particularly from Judeanne, to be excellent. It's rewarding to know that her efforts made the process smoother for you. We acknowledge that the process took longer than expected, and we appreciate your patience. Your feedback helps us improve, and we'll look into ways to expedite similar processes in the future. Kindest regards, The hellotax team
Good Support in a Niche Industry
Komentarze: We are a small startup working in a niche industry that nonetheless fulfills our product globally. Hellotax have been very responsive and adaptive, understanding our situation and our needs and working with us to make sure we're meeting all our tax obligations.
Zalety:
Very responsive and friendly support staff.
Wady:
The UI isn't the most intuitive, but all the necessary features are there, at least.
Odpowiedź sprzedawcy: Hellotax
10 miesięcy temu
Dear Evin, Thanks for your feedback on Hellotax. We're glad to know our support has been helpful for your startup's unique needs. Your comments about our UI are noted, and we're on it to make improvements. It's great to hear we're effectively assisting you with your tax obligations. If there's anything else you need, feel free to reach out. Best, The hellotax team
Very helpful and thorough
Komentarze: Good business to deal with! We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!
Zalety:
We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!
Wady:
No negative experience to be described as of yet.
Odpowiedź sprzedawcy: Hellotax
2 miesiące temu
Dear Galina, Thank you for your fantastic review! We’re delighted to hear that you were impressed with the speed of our service in obtaining your VAT number for Belgium. It’s great to know that your inquiries have been handled promptly and professionally. Your satisfaction is our top priority, and we’re happy to have met your expectations. If you ever need further assistance, don’t hesitate to reach out! Kindest regards, The hellotax team
Simple easy straightforward product and service
Komentarze: So far they have been a wonderful partner for out international VAT needs.
Zalety:
The team at HelloTax is extremely helpful and communicative in getting you all set up. We were up and running in just a few short weeks after providing the necessary documentation and HelloTax team took all the guess work out of it for us.
Wady:
Communicating with a few different parties can get a bit confusing. One centralized contact is best.
Odpowiedź sprzedawcy: Hellotax
10 miesięcy temu
Dear Josh, Thanks for the positive feedback on Hellotax. We're committed to simplifying VAT management for our partners. Noted on the communication aspect – we're looking into ways to make it more seamless. Delighted to be supporting your international VAT journey. Best, The hellotax team
Great service
Zalety:
Very happy with the service provided by [sensitive content hidden]. We all resolved a problem with the German tax registration and their communication and help was excellent.
Wady:
Would have liked more detailed help manuals and examples
Odpowiedź sprzedawcy: Hellotax
w zeszłym roku
Dear Andreas, We are pleased to hear that you are happy with our service and found our communication and help excellent, especially in resolving issues with German tax registration. Your feedback about desiring more detailed help manuals and examples is noted and appreciated. We are continually striving to improve our services, and your input will certainly help us in that regard. Best regards, The hellotax team
Good customer service
Zalety:
Good dashboard - easy to use. Once established it is easy to deal with it and now with OSS they only have to do the tax reportings for PL and CZ. Nothing to do from my side anymore.
Wady:
Some excel sheets were not compatible with my 2019 excel version but customer service helped quickly
Odpowiedź sprzedawcy: Hellotax
3 lata temu
Dear Jurgen, Happy to read you like our software and appreciate the automation possibilities it provides! All the best, hellotax team
Everything fine!
Zalety:
Thanks for your service. I needed a tax consultant for UK, PL, CZ and AT.
Wady:
Sometimes the answers needed a little longer.
Odpowiedź sprzedawcy: Hellotax
2 lata temu
Dear Philipp, Thank you for taking your time and leaving us a review. We are happy to hear, that you are overall satisfied with our service and we will review our replying times in order to provide our customers the best possible service. Thanks for bringing this to attention. Best, your hellotax
Awsome for e-commerce
Komentarze: Great App overall, simple to use and really saves me time and headache when it comes to usually taxes and accounting.
Zalety:
Simple to use, saves a lot of time since the process is very automated, very small amount of work that needs to be done manually
Wady:
There was nothing that I would like to improve at this time, all that I need for my work has been thought of by Hellotax
Odpowiedź sprzedawcy: Hellotax
3 lata temu
Dear Tambet, Thank you for your review! We're happy to read you appreciate our automation opportunities and the overall client experience! All the best, hellotax team
I can only recommend!
Zalety:
+ Very good, competent and fast customer service. +Very good value for money.
Wady:
We have been with Hellotax for almost 2 years and are fully satisfied with it.
Odpowiedź sprzedawcy: Hellotax
3 lata temu
Thank you Alexander for being our client for years and taking the time to recommend us to other sellers! Best regards, hellotax team
Great for your business
Zalety:
It has been a pleasure to work with [sensitive content hidden]. The process was very easy and straight forward, Highly recommend this company for your business needs.
Wady:
Nothing was too much for them to do . Great
Odpowiedź sprzedawcy: Hellotax
w zeszłym roku
Dear Valentin, We're delighted to hear you've had a pleasurable and straightforward experience working with us. Your high recommendation reinforces our commitment to serving your business needs effectively. Best regards, The hellotax team
support VAT eu
Zalety:
It is structured in a comprehensible way and the reports are clearly available.
Wady:
It would be desirable to remind us separately of due dates relating to VAT payments. In addition, an automatic generation and sending of the monthly reports would be an advantage.
Odpowiedź sprzedawcy: Hellotax
3 lata temu
Hi Martin, Thank you very much for your kind feedback and improvements' suggestions! All the best, hellotax team