--- description: Dowiedz się wszystkiego na temat Efecte IT Service Management od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Efecte IT Service Management – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Service Desk](/directory/31027/service-desk/software) > [Efecte IT Service Management](/software/187633/efecte) # Efecte IT Service Management Canonical: https://www.capterra.pl/software/187633/efecte Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/187633/efecte?page=2) > Zarządzanie usługami w przystępnej cenie zapewnia łatwy start dzięki gotowym procesom oraz elastyczność w zakresie dostosowywania i rozwoju. > > Verdict: Rated **4.6/5** by 11 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Efecte IT Service Management? Efecte jest europejską alternatywą dla globalnych graczy w zakresie zarządzania usługami. Współpracują ze średniej wielkości organizacjami z sektora publicznego i prywatnego. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 11 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.7/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Efecte ## Commercial Context - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski, fiński, niemiecki, szwedzki - **Available Countries**: Albania, Algieria, Austria, Belgia, Białoruś, Chorwacja, Cypr, Dania, Estonia, Finlandia, Francja, Grecja, Gruzja, Hiszpania, Holandia, Irlandia, Islandia, Liechtenstein, Litwa, Luksemburg and 18 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - CMDB - Komunikacja wielokanałowa - Ostrzeżenia/powiadomienia - Portal samoobsługowy - Raportowanie i statystyki - Zarządzania biletami zgłoszeń serwisowych - Zarządzanie bazami wiedzy - Zarządzanie incydentami - Zarządzanie konfiguracją - Zarządzanie problemami - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie umowami/licencjami - Zarządzanie zmianą - Śledzenie aktywów ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) ## Category - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) ## Powiązane kategorie - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) - [Systemy ITSM](https://www.capterra.pl/directory/30676/itsm/software) ## Rozwiązania alternatywne 1. 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[SysAid](https://www.capterra.pl/software/107225/sysaid) — 4.5/5 (511 reviews) ## Recenzje ### "A Platform to easily manage Customer issues" — 4.0/5 > **Riya** | *9 września 2022* | Telekomunikacja | Recommendation rating: 9.0/10 > > **Zalety**: I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. > > **Wady**: Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. > > The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. ----- ### "Efecte Self-service and Efecte ITSM opinion" — 5.0/5 > **Zweryfikowany recenzent** | *20 lipca 2021* | Produkcja elektryczna/elektroniczna | Recommendation rating: 8.0/10 > > **Zalety**: Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. > > **Wady**: We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. > > We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. ----- ### "Easy to modify" — 4.0/5 > **Teppo** | *20 sierpnia 2021* | Administracja państwowa | Recommendation rating: 8.0/10 > > **Zalety**: Easy to modify or even create new things, reporting is good (could be better) > > **Wady**: Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. > > Good, but is not easiest system anymore. ----- ### "Efecte ITSM" — 5.0/5 > **Juhamatti** | *28 kwietnia 2023* | Szkolnictwo wyższe | Recommendation rating: 9.0/10 > > **Zalety**: Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. > > **Wady**: UI is little bit oldish compared to peers, especially admin side. > > we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. ----- ### "Information Systems Specialist" — 4.0/5 > **Wenzhao ”Weni”** | *16 czerwca 2021* | Szpitale i opieka zdrowotna | Recommendation rating: 10.0/10 > > **Zalety**: I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. > > **Wady**: Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. > > As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/187633/efecte?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/187633/efecte) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | pl | | ----- ## Structured Data