--- description: Dowiedz się wszystkiego na temat Custify od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie helpdesk](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.pl/software/190125/custify Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/190125/custify?page=2) > Custify jest przeznaczony dla firm B2B SaaS i umożliwia im zmniejszenie rezygnacji i zwiększenie wartości wieczystej klienta. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Custify? Firmy B2B SaaS ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.9/5** | 135 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 5.0/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Custify - **Location**: Bucurest, Rumunia - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - Alerty dotyczące kont - Analityka wizualna - Analiza nastrojów - Analiza trendów - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Mapowanie podróży klienta - NPS klientów - Narzędzia do pracy zespołowej - Otwieranie rachunku - Pulpit działań - Raportowanie/analityka - Segmentacja klientów - Struktura ankiety CSAT - Struktura badań NPS - Workflow Automation - Wskaźniki wydajności - Wynik zdrowotny - Zaangażowanie klienta - Zarządzanie ankietami/sondażami - Zarządzanie danymi klientów - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kontami - Zarządzanie pocztą e-mail - Zarządzanie przychodami - Zarządzanie rezygnacją - Zarządzanie zadaniami - Śledzenie aktywności - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) ## Powiązane kategorie - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) - [Retencja klientów](https://www.capterra.pl/directory/34255/customer-retention/software) ## Rozwiązania alternatywne 1. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [monday CRM](https://www.capterra.pl/software/1024614/monday-crm) — 4.7/5 (466 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Product Fruits](https://www.capterra.pl/software/1011214/product-fruits) — 4.7/5 (89 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## Recenzje ### "Still good, still doing it's job" — 4.0/5 > **Marcin** | *19 marca 2026* | Usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: Clear and transparent dashboard. After getting used to it feels lightweight (in a good sense) and does not overwhelm user with the amount of modules thrown at you. > > **Wady**: Having to log-in to Custify often. I think I have to do it every week when I start the work. It requires additional authentication. More customization of email notifications would be useful. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 lutego 2026* | Pozyskiwanie personelu i rekrutacja | Recommendation rating: 9.0/10 > > **Zalety**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Wady**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 grudnia 2024* | E-Learning | Recommendation rating: 7.0/10 > > **Zalety**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Wady**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 sierpnia 2026* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Wady**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 czerwca 2023* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: NPS collection feature. Customer Support. > > **Wady**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data