--- description: Dowiedz się wszystkiego na temat Custify od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do badania satysfakcji klientów](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.pl/software/190125/custify Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/190125/custify?page=2) > Custify jest przeznaczony dla firm B2B SaaS i umożliwia im zmniejszenie rezygnacji i zwiększenie wartości wieczystej klienta. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Custify? Firmy B2B SaaS ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.9/5** | 135 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 5.0/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Custify - **Location**: Bucurest, Rumunia - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - Alerty dotyczące kont - Analityka wizualna - Analiza nastrojów - Analiza trendów - Ankiety i informacje zwrotne - Importowanie/eksportowanie danych - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Mapowanie podróży klienta - NPS klientów - Narzędzia do pracy zespołowej - Otwieranie rachunku - Profile klientów - Przeciągnij i upuść - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Segmentacja klientów - Struktura ankiety CSAT - Struktura badań NPS - Third-Party Integrations - Wizualizacja danych - Workflow Automation - Wprowadzanie użytkowników - Wskaźniki wydajności - Wynik zdrowotny - Zaangażowanie klienta - Zarządzanie ankietami/sondażami - Zarządzanie danymi klientów - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kontami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie przychodami - Zarządzanie rezygnacją - Zarządzanie zadaniami - Śledzenie aktywności - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ## Integrations (21 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... and 6 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) ## Powiązane kategorie - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) - [Wdrożenie klienta](https://www.capterra.pl/directory/33476/client-onboarding/software) - [Oprogramowanie do analizy produktu](https://www.capterra.pl/directory/32915/product-analytics/software) - [Platformy CDP](https://www.capterra.pl/directory/31334/customer-data-platform/software) ## Rozwiązania alternatywne 1. [Product Fruits](https://www.capterra.pl/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [monday CRM](https://www.capterra.pl/software/1024614/monday-crm) — 4.7/5 (466 reviews) 4. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Recenzje ### "Still good, still doing it's job" — 4.0/5 > **Marcin** | *19 marca 2026* | Usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: Clear and transparent dashboard. After getting used to it feels lightweight (in a good sense) and does not overwhelm user with the amount of modules thrown at you. > > **Wady**: Having to log-in to Custify often. I think I have to do it every week when I start the work. It requires additional authentication. More customization of email notifications would be useful. ----- ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 sierpnia 2026* | Zdrowie, wellness i fitness | Recommendation rating: 9.0/10 > > **Zalety**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Wady**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 sierpnia 2026* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Wady**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 czerwca 2023* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: NPS collection feature. Customer Support. > > **Wady**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 lipca 2026* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Wady**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data