--- description: Dowiedz się wszystkiego na temat Refiner od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.pl/software/192855/refiner Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/192855/refiner?page=2) > Refiner to platforma ankietowa dla klientów i użytkowników stworzona dla firm SaaS (oprogramowanie jako usługa). > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Refiner? Platforma ankietowa została zaprojektowana od podstaw w celu zaspokojenia potrzeb firm SaaS opartych na danych. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 8 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 5.0/5 | Based on overall reviews | | Warte swojej ceny | 4.8/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Refiner - **Location**: Paris, Francja - **Founded**: 2019 ## Commercial Context - **Cena początkowa**: 99,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski, francuski, hiszpański, niemiecki, portugalski, włoski - **Available Countries**: Andora, Argentyna, Australia, Austria, Belgia, Bośnia i Hercegowina, Brazylia, Bułgaria, Chorwacja, Cypr, Czechy, Dania, Filipiny, Finlandia, Francja, Gibraltar, Grecja, Hiszpania, Holandia, Irlandia and 28 more ## Funkcje - Analityka wizualna - Analiza trendów - Ankieta mobilna - Ankiety i informacje zwrotne - Anonimowe informacje zwrotne - Biblioteka pytań - Dostosowanie adresu URL - Dystrybucja wielokanałowa - Importowanie/eksportowanie danych - Konfigurowalne formularze - Konfigurowalne pytania - Konfigurowalne wzory - Logika pomijania - Monitorowanie reklamacji - Pulpit - Raportowanie/analityka - Rozgałęzienie pytań - Segmentacja - Segmentacja klientów - Struktura ankiety CSAT - Struktura badania CES - Struktura badań NPS - Third-Party Integrations - Wizualizacja danych - Zarządzanie ankietami/sondażami - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie negatywnymi opiniami - Śledzenie zaangażowania ## Integrations (23 total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... and 8 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Czat ## Category - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Powiązane kategorie - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) - [Programy do tworzenia ankiet online](https://www.capterra.pl/directory/30092/survey/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie do ankiet](https://www.capterra.pl/directory/32075/nps/software) ## Rozwiązania alternatywne 1. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 2. [Survicate](https://www.capterra.pl/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveySparrow](https://www.capterra.pl/software/168823/surveysparrow) — 4.4/5 (121 reviews) 4. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Delighted](https://www.capterra.pl/software/157973/delighted) — 4.8/5 (57 reviews) ## Recenzje ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 lipca 2020* | Marketing i reklama | Recommendation rating: 10.0/10 > > **Zalety**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Wady**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 listopada 2022* | Budownictwo lądowe | Recommendation rating: 10.0/10 > > **Zalety**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Wady**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 marca 2026* | Nieruchomości | Recommendation rating: 5.0/10 > > **Zalety**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Wady**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 listopada 2025* | Rozwój programów | Recommendation rating: 10.0/10 > > **Zalety**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Wady**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 sierpnia 2025* | Budownictwo | Recommendation rating: 9.0/10 > > **Zalety**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Wady**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/192855/refiner?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/192855/refiner) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data