--- description: Dowiedz się wszystkiego na temat Froged od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.pl/software/196490/froged Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/196490/froged?page=2) > Usprawnij sukces oraz wsparcie swoich klientów i pielęgnuj ich w całym cyklu życia na jednej platformie. > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Froged? Froged to najłatwiejszy sposób na usprawnienie procesów wdrażania, zatrzymywania i wspierania. Zaprojektowany z myślą o zaangażowaniu użytkowników w łatwą w użyciu dla klientów platformę dla działów obsługi klienta, marketingu i produktów. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 56 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.7/5 | Based on overall reviews | | Warte swojej ceny | 4.6/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **Cena początkowa**: 39,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Chromebook (pulpit), Android (mobilny) - **Supported Languages**: angielski, baskijski, europejski portugalski, hiszpański - **Available Countries**: Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize, Benin and 206 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Automatyzacja procesów/przepływu pracy - Autoresponders - Baza danych klientów - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Historia klienta - Konfigurowalne formularze - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Makro/szablonowe odpowiedzi - Monitorowanie reklamacji - Narzędzia do pracy zespołowej - Otwieranie rachunku - Portal samoobsługowy - Przelewy/Routing - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Rozwiązanie CRM - Struktura badań NPS - Third-Party Integrations - Transkrypty/historia czatu - Wielojęzyczny - Wielokanałowe zbieranie danych - Wsparcie klienta - Zaangażowanie klienta - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontami - Zarządzanie negatywnymi opiniami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie szablonami - Zarządzanie treścią - Zarządzanie wiedzą - Zautomatyzowany routing - Śledzenie aktywności - Śledzenie interakcji - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ... and 6 more features ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Support Options - E-mail/helpdesk - Baza wiedzy - Czat ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) - [Chatboty](https://www.capterra.pl/directory/32448/chatbot/software) ## Rozwiązania alternatywne 1. 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With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Wady**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15 marca 2021* | Sprzęt sportowy | Recommendation rating: 10.0/10 > > **Zalety**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Wady**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20 lutego 2023* | Internet | Recommendation rating: 4.0/10 > > **Zalety**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Wady**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9 marca 2021* | Marketing i reklama | Recommendation rating: 10.0/10 > > **Zalety**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Wady**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15 maja 2020* | Projektowanie | Recommendation rating: 9.0/10 > > **Zalety**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Wady**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/196490/froged?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/196490/froged) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data