--- description: Dowiedz się wszystkiego na temat Hero od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hero – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy dla biur podróży](/directory/20034/travel-agency/software) > [Hero](/software/199039/hero) # Hero Canonical: https://www.capterra.pl/software/199039/hero Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/199039/hero?page=2) > Hero to inteligentna, oparta na chmurze platforma rezerwacji podróży B2B dla sprzedawców aktywności i zakwaterowania. Sprzedawaj w sklepie i online. > > Verdict: Rated **4.8/5** by 69 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Hero? Agenci i sprzedawcy wycieczek, aktywności, atrakcji i środków transportu. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.8/5** | 69 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 4.9/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Hero Travel - **Location**: Sydney, Australia - **Founded**: 2014 ## Commercial Context - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Chromebook (pulpit) - **Supported Languages**: angielski - **Available Countries**: Australia, Austria, Belgia, Dania, Finlandia, Francja, Grecja, Hiszpania, Holandia, Irlandia, Japonia, Jersey, Kanada, Luksemburg, Niemcy, Norwegia, Nowa Zelandia, Polska, Portugalia, Stany Zjednoczone and 4 more ## Funkcje - Dla biur podróży - Integracja rachunkowości - Oferty cenowe/kosztorysy - Przetwarzanie płatności - Płatności elektroniczne - Raportowanie/analityka - Rezerwacja online - Tworzenie planu podróży - Zarządzanie cenami - Zarządzanie klientami - Zarządzanie rezerwacjami ## Integrations (11 total) - Checkfront - Cloudbeds - FareHarbor - ProCharter Tour - ResPax - Rezdy - SiteMinder - Stripe - Stripe Terminal - Xero - Zaui ## Support Options - E-mail/helpdesk - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy dla biur podróży](https://www.capterra.pl/directory/20034/travel-agency/software) ## Rozwiązania alternatywne 1. [Ezus](https://www.capterra.pl/software/190113/esus) — 4.7/5 (61 reviews) 2. [Signature](https://www.capterra.pl/software/181137/signature) — 4.8/5 (29 reviews) 3. [MYT SaaS](https://www.capterra.pl/software/141560/myt-saas) — 4.1/5 (20 reviews) 4. [TrekkSoft](https://www.capterra.pl/software/126665/tour-activity-booking-system) — 4.5/5 (230 reviews) ## Recenzje ### "Amazing user friendly platform" — 5.0/5 > **Andrew** | *27 lutego 2020* | Gościnność | Recommendation rating: 10.0/10 > > **Zalety**: Hero provides, clear and concise reporting - easy to analyse > > **Wady**: We haven't yet discovered many cons with Hero\! > > The team provide great, personal customer service and support ----- ### "Great system" — 5.0/5 > **Leslie** | *31 maja 2020* | Marketing i reklama | Recommendation rating: 10.0/10 > > **Zalety**: I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing. > > **Wady**: No cons at all. If I have ever encountered a problem their service team are prompt and thorough . > > I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The \[SENSITIVE CONTENT HIDDEN\] and the crew are all very approachable and available to talk you through any questions. Their service is second to none. ----- ### "Review" — 3.0/5 > **Madison** | *27 lutego 2020* | Marketing i reklama | Recommendation rating: 5.0/10 > > **Zalety**: Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding. > > **Wady**: That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund. > > It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity. ----- ### "Super user friendly & innovative" — 5.0/5 > **Marketa** | *28 maja 2020* | Obiekty i usługi rekreacyjne | Recommendation rating: 10.0/10 > > **Zalety**: - It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability > > **Wady**: None really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team \#GoHero > > Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always ----- ### "Amazing product with the support to back it up." — 5.0/5 > **Zweryfikowany recenzent** | *11 czerwca 2020* | Wypoczynek, podróże i turystyka | Recommendation rating: 10.0/10 > > **Zalety**: Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service. > > **Wady**: The only negative was that we didnt start using this software earlier\! ----- Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/199039/hero?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/199039/hero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data