--- description: Dowiedz się wszystkiego na temat Squaretalk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy komunikacyjne](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.pl/software/219046/squaretalk-matrix Page: 1 / 5\ Dalej: [Next page](https://www.capterra.pl/software/219046/squaretalk-matrix?page=2) > Squaretalk to wszechstronna platforma komunikacji w chmurze, która umożliwia zespołom sprzedaży i wsparcia skuteczną pracę z dowolnego miejsca. > > Verdict: Rated **4.9/5** by 105 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Squaretalk? Squaretalk to doskonałe rozwiązanie dla call center BPO (outsourcing procesów biznesowych), firm z proaktywnymi zespołami ds. sprzedaży, zespołów CX (doświadczenie klienta) i retencyjnych, inwestorów, telemarketerów, badaczy rynku, agentów ubezpieczeniowych, doradców finansowych itp. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.9/5** | 105 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 4.9/5 | Based on overall reviews | | Warte swojej ceny | 4.7/5 | Based on overall reviews | | Funkcje | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Cena początkowa**: 25,00 USD - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit) - **Supported Languages**: angielski, arabski, francuski, hebrajski, hiszpański, niemiecki, włoski - **Available Countries**: Albania, Algieria, Andora, Arabia Saudyjska, Armenia, Australia, Austria, Azerbejdżan, Bahrajn, Bangladesz, Belgia, Bhutan, Białoruś, Bośnia i Hercegowina, Brazylia, Bułgaria, Chiny, Chorwacja, Cypr, Czarnogóra and 79 more ## Funkcje - Automated Attendant - Automatyczny dialer - Automatyzacja procesów biznesowych - Czat/wiadomości - Dialer predykcyjny - Dla zespołów/organizacji sprzedażowych - Dyspozycja połączenia - IVR - Inteligencja konwersacyjna - Interfejs agenta - Komunikacja wielokanałowa - Komunikaty dwukierunkowe - Konferencje - Masowe wysyłanie wiadomości tekstowych - Monitorowanie połączeń - PBX - Personalizacja - Przekazywanie połączeń - Przekierowywanie połączeń - Przetwarzanie języka naturalnego - Pulpit - Pulpit działań - Raportowanie połączeń - Raportowanie/analityka - Rejestrowanie danych - Rejestrowanie połączeń - Skryptowanie połączeń - Third-Party Integrations - Transkrypcja połączeń - Uczenie maszynowe/SI - Ustalanie harmonogramu kampanii - Ustalanie harmonogramów - VoIP - Wielojęzyczny - Wirtualne rozszerzenia - Współpraca z wieloma użytkownikami - Wysyłanie wiadomości wg harmonogramu - Zarządzanie Call Center - Zarządzanie działaniami sprzedażowymi - Zarządzanie jakością - Zarządzanie kampaniami - Zarządzanie kolejkowaniem - Zarządzanie linią sprzedaży - Zarządzanie listami - Zarządzanie pocztą e-mail - Zarządzanie pracownikami - Zarządzanie wydajnością - Zautomatyzowane odpowiedzi - Zautomatyzowany routing - Śledzenie połączeń ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - E-mail/helpdesk - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Platformy komunikacyjne](https://www.capterra.pl/directory/33415/contact-center-quality-assurance/software) ## Powiązane kategorie - [Platformy komunikacyjne](https://www.capterra.pl/directory/33415/contact-center-quality-assurance/software) - [Asystent sprzedaży AI](https://www.capterra.pl/directory/34135/ai-sales-assistant/software) - [Wirtualny Asystent](https://www.capterra.pl/directory/33535/virtual-assistant/software) - [Oprogramowanie predykcyjnego wybierania numerów](https://www.capterra.pl/directory/30597/predictive-dialer/software) - [Oprogramowanie do automatycznego wybierania numerów](https://www.capterra.pl/directory/30999/auto-dialer/software) ## Rozwiązania alternatywne 1. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [Genesys Cloud CX](https://www.capterra.pl/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## Recenzje ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 czerwca 2026* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Wady**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 stycznia 2025* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Wady**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 maja 2019* | Logistyka i łańcuch dostaw | Recommendation rating: 0.0/10 > > **Zalety**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Wady**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 czerwca 2026* | Telekomunikacja | Recommendation rating: 10.0/10 > > **Zalety**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Wady**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 grudnia 2025* | Bezpieczeństwo komputerów i sieci | Recommendation rating: 9.0/10 > > **Zalety**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Wady**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 5\ Dalej: [Next page](https://www.capterra.pl/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data