Mindbody

awesome software to fulfill your needs!

Komentarze: Overall, I love how this software helps me and our company on our needs.

Zalety:

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

Wady:

I’m just disappointed on its customer services. it takes a long time to take action.

great software for planning and managing sports and beauty institutes

Komentarze: my experience with mind boy is wonderful

Zalety:

MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers

Wady:

customer service does not respond quickly. the software is a bit slow and bugs

Ok to start...

Komentarze: We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense.

Zalety:

Pretty easy to use overall. We switched from a very basic software program so initially the features were nice and allowed for different sales paths that we enjoyed offering to clients.

Wady:

Constant price increases and upcharging for features.

If you care about your business, stay away from them

Komentarze: If I can give a shit, they deserve tons of the shit!

Zalety:

there is nothing worth for anyone to pay for Mindbody. They are big, they dont care about you little money every month. They have the good tech focusing on to make their review looks good but not doing they suppose to do.

Wady:

Their management is very sloppy. techs are spoiled. Nobody care about their business. if you really care about yours, stay away from this damn site

Pretty good

Komentarze: It was good overall. Certain aspects created a few issues but it was mostly good.

Zalety:

It had all the features you needed for operating a small fitness studio

Wady:

I can’t remember the specific details at this time but I remember that I wasn’t able to offer session packages in a certain way and had to switch to biweekly billing as a work around.

Overall VERY Disappointed.

Komentarze: So far I have only been with Mindbody for 6 months. And it is a nightmare.

Zalety:

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Wady:

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

When it works, it's great

Komentarze: This software has literally 100% of the features that I need out of a software to run my business smooth and efficiently, but I would kill for all those features to work closer to 90% of the time for the price I pay for it.

Zalety:

Online booking Marketing suite with automated emails Appointment confirmations Personal branded app Membership and package management

Wady:

Customer support is terrible Nobody ever seems to understand how to fix the recurrent problems with the software There are constant glitches All automated emails are routed to spam Credit card processing is severely delayed by up to 5 days It is lavishly expensive for what you get

The Worst Software Service Company!!

Komentarze: I am stunned to see even one positive review of this software and the company. We had the worst possible experience; nothing worked as promised. Customer service was rarely able to fix any of the issues we dealing with. We went from a completely booked schedule prior to MB, to a couple of appointments per day, almost all of which were booked over the phone. We lost thousands of dollars per month because of this software!!!! Our clients were so frustrated and the staff were beside themselves. After 4 months of trying to make this work for us, we finally gave up because NOTHING was fixed. To top it all off, we had to go with another platform and MB will not let us out of our contract even though we had such terrible experience, AND they won't let us drop down to a lower cost package even though we are no longer using them. We are stuck paying almost $1000 per month for their premium package that is not being used. I literally have never experiences such a complete and total disaster. We are now having to pay for two software platforms, MindBody, which is unusable, and then the one that actually works! BEWARE of this company!!!!

Zalety:

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Wady:

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Worst organized company NOT support whatsoever

Zalety:

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Wady:

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Mindbody Application

Komentarze: I have only experienced Mindbody as a user, but am close with clients who use it as well. from a user standpoint is is great. but for clients can sometimes be finicky and is pricy.

Zalety:

The simplicity and user friendly app available on phones.

Wady:

Mindbody is quite pricy for clients to have an account with.

Robust functionality, software has issues

Komentarze: My overall experience was not great. Software has issues and add-on services have MAJOR issues. After years of trying to get customer service to remedy issues with add-ons and no resolutions I finally dropped all those services and eventually wound up getting a 3rd party partner to provide the services I needed.

Zalety:

The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.

Wady:

The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.

Mindbody does it all!

Komentarze: Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs.

Zalety:

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Wady:

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Mindbody - very powerful payment processing

Komentarze: Have been using Mindbody continuously over the past decade as the payment processing system for our business.

Zalety:

From the end user standpoint, very easy to click links and pay

Wady:

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

MindBody review

Komentarze: I like the design features of Mindbody and how clean the interface is. However, it's features are not designed for a solo practice, and more for larger studios with more than just massage going on.

Zalety:

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

Wady:

The price was too high for a solo practice.

Amazing system

Komentarze: Great system overall. Best of all the other scheduling systems

Zalety:

Easiest to use compared to other scheduling systmes

Wady:

the least i like about the system is that it is a bit pricy

Mindbody for an Athletic Training Facility

Zalety:

I like that we can handle almost all of our business needs in one application.

Wady:

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

MINDBODY is Functional, But Not Great

Komentarze: Help Desk is responsive and generally very helpful, except when they guess at the answer and leave us spinning.
It's very expensive.
I don't like the app. The views are not a good representation of what is really going on with a client's account. The app is difficult for clients to navigate, yet they don't like to use the web version because it is inconvenient.
Sales Team is generally unresponsive.

Zalety:

Available across the country so clients can book in advance. Ease of rosters

Wady:

Expensive. Have to have an instance for each site. Recent Upgrades were not Upgrades. They messed things up. Inability to customize reports.

a taylored body

Zalety:

Alot of options, reports and ways to use the software

Wady:

kept increasing the price every year and no loyalty to long term customers

An Essential Tool for Wellness Professionals

Komentarze: Overall, my experience with Mindbody has been overwhelmingly positive. It has greatly reduced the administrative burden, allowing me to focus more on my clients. Despite a few minor drawbacks, it's a highly recommended tool for wellness professionals looking to enhance their business operations.

Zalety:

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Wady:

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Works best in the boutique industry

Zalety:

*Business app is helpful for quick glances at accounts and sales *varying reports

Wady:

*This program is made for the boutique industries of estheticians, workout studios, etc. My company uses it for dog training and there are a lot of workarounds that we have to do to make the program function for us. It would be great if I owned a yoga studio but unfortunately, I don't.

What A Great System For Spas

Komentarze: Just an amazing system, customer support, quality of the product and how easy it is to use.

Zalety:

This program is very easy to use, we have multiple spas, and they inter contact, east to book clients, had membership and cand set any date to make it customer friendly. The have amazing customer support if you have any questions ever.

Wady:

There was nothing we did not like about this system. This is the only system i would ever use.

You get one stop shopping

Komentarze: Now that sone other softwares are starting to track package usage, they will need to stay ahead of the race or they may loose me. There is a limit that , when they will have priced themselves out of consideration.

Zalety:

MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive.

Wady:

The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence.

5+ years with MindBody

Komentarze: Mostly a positive experience. Since COVID the availability of online chats to resolve issues is gone, but the response of the support team is quick and friendly.

Zalety:

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Wady:

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Great way to track wellness and fitness services!!

Zalety:

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

Wady:

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Mindbody Staff

Zalety:

Easy to use and easy to change things. Also schedule online is easy.

Wady:

There are 5 different ways to do the same thing.