--- description: Dowiedz się wszystkiego na temat LiveChat od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do obsługi klienta](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.pl/software/62194/livechat Page: 1 / 70\ Dalej: [Next page](https://www.capterra.pl/software/62194/livechat?page=2) > Oprogramowanie premium do czatu na żywo i pomocy technicznej używane przez 30 000 firm. Wypróbuj LiveChat i zamień swój zespół w gwiazdy obsługi klienta. > > Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: LiveChat? Z LiveChat korzystają przez firmy z całego świata i z każdej branży. Start-upy, małe i średnie firmy oraz przedsiębiorstwa polegają na LiveChat w swoich codziennych obowiązkach związanych z obsługą klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 1727 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.6/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Cena początkowa**: 25,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński, chiński tradycyjny, czeski, duński, fiński, francuski, hebrajski, hiszpański, indonezyjski, irlandzki, japoński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, tajski, turecki, ukraiński, węgierski, włoski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 203 more ## Funkcje - Analityka wizualna - Analiza nastrojów - Analiza tekstu - Ankiety i informacje zwrotne - Baza danych klientów - Bezpieczeństwo danych - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Historia klienta - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Otwieranie rachunku - Portal klienta - Portal samoobsługowy - Pulpit - Pulpit działań - Rozwiązanie CRM - Struktura badań NPS - Task Automation - Transkrypty/historia czatu - Ustalanie priorytetów - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Wynik zdrowotny - Zaangażowanie klienta - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie kontami - Zarządzanie negatywnymi opiniami - Zarządzanie przepływami pracy - Zarządzanie skrzynką odbiorczą - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie zadaniami - Śledzenie aktywności - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ... and 15 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) ## Powiązane kategorie - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy CRM online](https://www.capterra.pl/directory/30072/online-crm/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (1001 reviews) ## Recenzje ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2 lipca 2026* | Gry hazardowe i kasyna | Recommendation rating: 10.0/10 > > **Zalety**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Wady**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 lutego 2026* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Wady**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Zweryfikowany recenzent** | *21 grudnia 2025* | Usługi prawne | Recommendation rating: 0.0/10 > > **Zalety**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Wady**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5 czerwca 2026* | Sprzedaż detaliczna | Recommendation rating: 8.0/10 > > **Zalety**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Wady**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 marca 2026* | Budownictwo | Recommendation rating: 10.0/10 > > **Zalety**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Wady**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- Page: 1 / 70\ Dalej: [Next page](https://www.capterra.pl/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data