4 / 5 1 review

Who Uses This Software?

Axioss enterprise ITSM software, assyst, is purpose-built to transform businesses with over 150 in IT, from technology-focused cost centres to profitable business-focused customer service teams.

Average Ratings

1 review
  • 4 / 5
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
  • Pricing Details
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Axios Systems
  • Founded 1988

About This Software

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.

  • Alerts / Escalation
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Change Management
  • Community Forums
  • Compliance Management
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Depreciation Management
  • Document Management
  • Historical Audit
  • IT Service Desk
  • IT Service Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Multiple Brands / Products
  • Problem Management
  • Procurement Management
  • Release Management
  • Requisition Management
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Ticket Management

assyst Latest Reviews

Automatically translated. Show original review

Great system, easy to learn and use.

5 / 5
Ease of Use
4 / 5
Customer Support
Value for Money

Comments: We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations.
We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other.
We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst.