--- description: Dowiedz się wszystkiego na temat LiveVox od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie predykcyjnego wybierania numerów](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.pl/software/81432/livevox Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/81432/livevox?page=2) > LiveVox to platforma centrów kontaktowych nowej generacji, która integruje w jednym rozwiązaniu komunikację wielokanałową, rozwiązania CRM, praktyczną SI i WFO. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: LiveVox? LiveVox świadczy usługi cyfrowego centrum kontaktowego dla firm z 25 lub więcej agentami, które chcą się kontaktować z klientami w Ameryce Północnej za pomocą swojego portfolio rozwiązań. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.7/5** | 32 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.6/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: LiveVox - **Founded**: 1999 ## Commercial Context - **Cena początkowa**: 5000,00 USD - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit) - **Supported Languages**: angielski - **Available Countries**: Stany Zjednoczone ## Funkcje - Automatyczna dystrybucja połączeń - Automatyzacja marketingu - Baza danych kontaktowych - Czat na żywo - Dialer predykcyjny - E-mail marketing - Historia klienta - IVR - Identyfikacja abonenta wywołującego - Importowanie/eksportowanie danych - Integracja telefonii komputerowej - Komunikacja wielokanałowa - Konfiguracja głosu - Konfigurowalne pola - Monitorowanie połączeń - Personalizacja - Poczta głosowa - Power Dialer - Przekazywanie połączeń - Przekierowywanie połączeń - Przetwarzanie wsadowe - Raportowanie/analityka - Rejestrowanie połączeń - Rejestrowanie połączeń - Rozwiązanie CRM - Segmentacja - Skryptowanie połączeń - System kalendarzy/przypomnień - Tekst na mowę - Third-Party Integrations - Ustalanie harmonogramu połączeń zwrotnych - Wiele skryptów - Wprowadzanie danych za pomocą klawiszy telefonicznych - Wspólne kontakty - Wyszukiwanie/filtrowanie - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie informacją zwrotną - Zarządzanie kampaniami - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie listami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie szablonami - Zarządzanie treścią - Śledzenie interakcji - Śledzenie konwersji ## Support Options - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie predykcyjnego wybierania numerów](https://www.capterra.pl/directory/30597/predictive-dialer/software) ## Powiązane kategorie - [Oprogramowanie predykcyjnego wybierania numerów](https://www.capterra.pl/directory/30597/predictive-dialer/software) - [Programy dla call center](https://www.capterra.pl/directory/30007/call-center/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Programy do zarządzania kontaktami](https://www.capterra.pl/directory/30016/contact-management/software) - [Systemy IVR](https://www.capterra.pl/directory/30231/ivr/software) ## Rozwiązania alternatywne 1. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Genesys Cloud CX](https://www.capterra.pl/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (989 reviews) ## Recenzje ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 czerwca 2020* | Sprzedaż detaliczna | Recommendation rating: 10.0/10 > > **Zalety**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Wady**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 czerwca 2020* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Wady**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 sierpnia 2020* | Usługi finansowe | Recommendation rating: 6.0/10 > > **Zalety**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Wady**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 maja 2024* | Wypoczynek, podróże i turystyka | Recommendation rating: 10.0/10 > > **Zalety**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Wady**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 maja 2020* | Usługi finansowe | Recommendation rating: 8.0/10 > > **Zalety**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Wady**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/81432/livevox?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/81432/livevox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data