Twin Oaks Club Management

Twin Oaks Club Management

4.5 / 5 9 reviews

Who Uses This Software?

Health clubs, fitness centers, recreational facilities, social clubs, and any type of organization that needs a complete member or data management system with full electronic billing capabilities.

Average Ratings

9 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    All contracts are month to month, no long term obligation.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Twin Oaks Software
  • Founded 1991

About This Software

Complete Club Management Software solution with electronic monthly dues processing. All provided for one low monthly fee to clients throughout the US, Canada, and Puerto Rico. New clients are mainly driven by existing clients as Twin Oaks boasts a 98% client retention rate and has been a long time server to the industry. References are available upon request and demo software can be utilized before any decisions are made. Web or Desktop versions are available at the same pricing.

  • Application Management
  • Association Membership
  • Attendance Tracking
  • Automatic Renewals
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Club Membership
  • Committee Management
  • Contract Management
  • Dues Management
  • Email Marketing
  • Employee Management
  • Event Management
  • Gym Membership
  • Inventory Management
  • Jobs Board
  • Marketing Management
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Nonprofit Membership
  • Payment Processing
  • Point of Sale (POS)
  • Reservations Management
  • Website Management

Twin Oaks Club Management Latest Reviews

Automatically translated. Show original review

Desktop Version Review

2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version. We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions. The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem. They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.

Pros: Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Cons: Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

Automatically translated. Show original review

Randi - STLFC

4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our club has used Twin Oaks for 6+ years and are very happy with our experience. Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with! Their historical tracking and business features make it possible to run our business the way we need to!

Pros: The sales and membership tracking make keeping up with our sales and growth super easy! The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

Cons: Until you learn the software, it does not appear to be the most user friendly.