Kaseya VSA

Kaseya VSA

4 / 5 39 reviews

Who Uses This Software?

Kaseya VSA is purpose built for MSPs and IT professionals looking to deploy new tools that will help them scale operations and gain insight into key systems information.

Average Ratings

39 reviews
  • 4 / 5
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Kaseya
  • http://www.kaseya.com
  • Founded 2004

About This Software

Kaseya Backup and Disaster Recovery (BUDR) provides real-time automated disk backup, disk imaging, file level backup and bare metal restore for Windows servers and workstations. Unlike conventional file-based only products, Kaseya BUDR creates an image of the entire system state - including operating system, business applications, user settings, drivers and data - giving administrators the framework to completely rebuild a downed system in less than an hour.

  • Access Control
  • Alerts / Escalation
  • Anti Spam
  • Anti Virus
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backup Log
  • Backup Management
  • Backup Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior-Based Acceleration
  • Billing & Invoicing
  • CRM
  • Capacity Monitoring
  • Change Management
  • Code Assistance
  • Collaboration
  • Community Forums
  • Compliance Management
  • Compression
  • Configuration Management
  • Continuous Backup
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Cross Reference System
  • Custom Patches
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Data Modeling
  • Debugging
  • Deployment Management
  • Depreciation Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Management
  • Email Attachment Protection
  • Encryption
  • Event Logs
  • Event Tracking
  • Feedback Collection
  • File Filter
  • File Transfer
  • Graphical User Interface
  • Hardware Inventory
  • Help Desk
  • Historical Audit
  • IP Address Monitoring
  • IP Protection
  • IT Asset Management
  • IT Budgeting
  • IT Service Desk
  • IT Service Management
  • Import / Export Data
  • Inbox / Queue Management
  • Incident Management
  • Incremental Backup
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Issue Management
  • Issue Tracking
  • JCL Management
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • License Management
  • Live Chat
  • Local Server Options
  • Maintenance Management
  • Mobile Development
  • Multi-Patch Deployments
  • Multi-Platform
  • Multi-User
  • Multiple Brands / Products
  • Multiple Format Support
  • Multiple System Support
  • Network Wide Management
  • No-Code
  • OCR
  • Patch Management
  • Power Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Refactoring
  • Release Management
  • Remote Access
  • Remote Control
  • Remote Protection
  • Remote Server Options
  • Remote Systems Monitoring
  • Repository Management
  • Requisition Management
  • Resource Management
  • Retention Policy
  • Risk Management
  • SLA Management
  • SLA Monitoring
  • Sarbanes-Oxley Compliance
  • Scheduled Deployment
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Desk Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Software Development
  • Software Inventory
  • Spyware Removal
  • Storage Quantity Control
  • Subscription Services
  • Surveys & Feedback
  • Task Management
  • Testing Management
  • Ticket Management
  • Two-Factor Authentication
  • Uptime Monitoring
  • User Activity Monitoring
  • Version Control
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Development
  • Web Threat Management
  • Web Traffic Reporting

Kaseya VSA Latest Reviews

Automatically translated. Show original review

Best RMM tool on the market. Period.

5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Pros: Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons: Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Automatically translated. Show original review

Terrible support, worse customer service

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Pros: their initial sales pitch was good and convinced us to buy it.

Cons: terrible customer service, NO Support, slow, lousy features for the price