Voxco Online

Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode. The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!! Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.

I think communication and customer support is lacking. If you have an issue, it can take hours before the issue is addressed. For critical items, no constant communication is given while the rest of the team sits to wonder. For higher level projects that require a lot of complex question types, the way the survey layout is currently, it takes awhile to do those. The selection tool that they have makes things longer to code than it really has to be. That's just a few examples.

I think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.

There is quite the learning curve using Voxco online, especially when it comes to its most advanced features.